Experience

Deephaven Mortgage

• United States
• Financial Services
• 100 - 200 Employee

• SVP of Client Experience

  • Jun 2023 - Present

  Responsible for driving the best client experience in both the correspondent and wholesale channels. Areas of responsibility include client escalations and resolution, obtaining client feedback and driving optimal process and onboarding of new employees driving the Deephaven Difference and culture.

• SVP of Wholesale

  • Aug 2020 - Jun 2023

  Responsible for developing and growing the wholesale channel.

• SVP of Wholesale Operations

  • Jan 2020 - Aug 2020

  Responsible for customer service experience to our broker partners and with helping to grow our wholesale channel.

• Vice President of Customer Service

  • Oct 2018 - Jan 2020

  Responsible for improving customer service experience for the correspondents and brokers sending loans to Deephaven Mortgage.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Client Service Delivery Lead - Business Development

  • Jul 2013 - Oct 2018

  Responsible for all aspects of service delivery of the Application Outsourcing contract, including service management, client management and team management. Owns the overall growth of the outsourcing contract and its financial performance. Interfaces with the Technology Account Lead, Offshore Teams and appropriate leadership within the Delivery organization to ensure that the account meets the outsourcing service commitments to the customer. Responsible for the integration of Mortgage Cadence into the Accenture Credit Services group. Additional experience includes business development and management of the Learning and Development group. Wrote policies, procedures, workflows and systems requirements for MCaaS (Mortgage Compliance as a Service). Show less



Indecomm Global Services

• Business Consulting and Services
• 1 - 100 Employee

• Vice President of Operations, Lending Solutions Group

  • Oct 2012 - Jul 2013

  Mangaged both Operations (Charlotte office and remote workforce) and Client Engagement Group of about 350 people. Developed solutions for large, mid-tier and small banks and mortgage companies to help with BPO options for processing, underwriting, closing, quality reviews, collateral reviews and pre and post closing audits. Responsible for pricing of deals and execution of SOW's and MSA's. Resonsible for recruiting, hiring and training of associates. Also responsbile for extensive financial analysis and P & L management. Show less



Vitex, Inc.

• United States
• Banking
• 1 - 100 Employee

• Senior Consultant

  • Aug 2011 - Oct 2012

  Work with banks throughout the United States that need strategic bank consulting in the areas of lending, expense savings, requlatory changes, organizational efficiencies, project management and workflows. Specialize in helping banks re-engineer and improve their lending groups (mortgage, commercial and consumer). Work with banks throughout the United States that need strategic bank consulting in the areas of lending, expense savings, requlatory changes, organizational efficiencies, project management and workflows. Specialize in helping banks re-engineer and improve their lending groups (mortgage, commercial and consumer).



Flip Flop Shops

• United States
• Retail
• 1 - 100 Employee

• Business Owner

  • Nov 2009 - Jul 2012

  Small business owner of a franchise called Flip Flop Shops. Opened first shop at Carolina Place Mall in July 2010. Second location in Blakeney opened March 2011. Sold business in July 2012 after making both shops profitable in the first year. Small business owner of a franchise called Flip Flop Shops. Opened first shop at Carolina Place Mall in July 2010. Second location in Blakeney opened March 2011. Sold business in July 2012 after making both shops profitable in the first year.



EquiFirst

• Financial Services
• 100 - 200 Employee

• Vice President of Business Development

  • Nov 2008 - Jul 2009

  Hand-selected by the CEO to build and develop new sales channel through community banks and credit unions. Built relationships with hedge funds, servicers, and banks to establish Joint Marketing Agreements designed to grow retail department of the company.

• Vice President of Production

  • Nov 2004 - Nov 2008

  Manage Sales and Operations for Southeast/Southern regions, a 140 member team including 7 Sales Managers, 5 Group Managers and 1 Production Manager. Responsible for maintaining quality production. Selected as Business Sponsor and Project Manager for major company initiatives involving Sales, Operations and Information Technology. Drive new business opportunities including channels with community banks and credit unions. Establish relationships with hedge funds, servicers and banks to establish Joint Marketing Agreements designed to grow retail business. I grew territory to Number 1 in the company for profitablity and volume. Operating costs were reduced by over 30% by establishing new processes and gaining efficiencies. Managed the projects around Correspondent Lending, Product Expansion, Empower system upgrade, FHA, Prime and VA. Show less

• Regional Manager

  • Jun 1998 - Nov 2004

  Recruited, hired and trained qualified Account Executive team. Provided direction, leadership and mentoring to Account Executives. Managed all regional sales activities, budgets and goals.

• Account Executive

  • Mar 1996 - Jun 1998

  Established and grew relationships with mortgage brokers. Consistently cultivated new business and managed pipeline. Worked closely with operations team to ensure expedited closings.