Experience

Cortina Watch

• Singapore
• Retail
• 1 - 100 Employee

• Customer Relations Consultant

  • May 2023 - Present

  Patek Philippe Patek Philippe



Richemont

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Associate

  • Feb 2018 - May 2023

  Jaeger lecoultre Promotes and introduce the brand and product with professional knowledge Achieve sales target and maximize the sales goal Meet and exceed the CRM goals Follow up the existing customers and new customers to build long-term relationship Assist the regular events Handle the daily operation of the shop include stock management, visual merchandising and reporting, etc Jaeger lecoultre Promotes and introduce the brand and product with professional knowledge Achieve sales target and maximize the sales goal Meet and exceed the CRM goals Follow up the existing customers and new customers to build long-term relationship Assist the regular events Handle the daily operation of the shop include stock management, visual merchandising and reporting, etc



Swatch Group

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Customer Service Officer

  • Jun 2016 - Jan 2018

  1. Handle customer enquiries with high quality customer services, such as answer telephone enquiries in an excellent manner, reply the emails and serve the customer directly 2. Investigate and resolve customer’s complaints promptly to ensure customer’s satisfaction 3. Coordinate with different teams to deal with requests of customers 4. Perform daily administration and clerical support to the services centre 5. Handle the basic troubleshooting of customer technical issue 6. Prepare reports for management review 7. Handle in other ad-hoc duties as assigned Show less



Lafayette Watch Gallery

• 香港特別行政區 九龍

• Sales

  • May 2012 - May 2016

  1. Shop daily operations 2. Introduce watches, function & after service 3. Handle customer's enquiries 4. Identify and trading watches 5. Major selling in high tier brand (PP. AP. VC. FPJ. ROLEX . RICHARD MILLE. HUBLOT. ROGER DUBUIS etc) 1. Shop daily operations 2. Introduce watches, function & after service 3. Handle customer's enquiries 4. Identify and trading watches 5. Major selling in high tier brand (PP. AP. VC. FPJ. ROLEX . RICHARD MILLE. HUBLOT. ROGER DUBUIS etc)



Hong Thai Travel Services Ltd

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Outbound Tour Escort

  • Jan 2010 - Mar 2012