Experience

Lead Revenue

• United States
• Marketing Services
• 1 - 100 Employee

• Performance Manager

  • 2021 - Present

  Maintained client success and satisfaction during the staging link phase and after their custom web services are launched. Built strong relationships and rapport with clients on a monthly basis via phone calls, performance emails or engaging loom videos. Maintained detailed records in Salesforce while collaborating with the CEO, digital marketing teams and senior management to optimize the client’s website, Google My Business page and social media platforms. Proactively engaged with client’s digital business to manage performance and seek out opportunities to upsell ancillary services to further optimize their digital operations.



Axis Fitness Centers 24/7, LLC

• Director Of Performance Improvement

  • Nov 2020 - Dec 2021

  Improved the customer service experience by implementing replicable processes across each facility. Lead and trained the entire sales and coaching teams to improve trial closing percentages and customer retention. Managed and supervised the day-to-day operations within the facilities to include B2B operations and marketing efforts. Lead and empowered each team member to feel valued and appreciated through employee engagement programs and incentives. Built a culture of professional coaches and sales representatives with a drive towards growing the overall daily revenue draft.



MDD Fitness, LLC

• Operations and Training Manager

  • Jul 2018 - Dec 2020

  Primarily responsibility for overall business growth and team development to ensure a consistent and high-quality customer experience. Provided direction, guidance and recognition to a team consisting of sales associates and coaches that focused on exceeding customer’s expectations and meeting monthly performance goals. Communicated regularly with the franchise owners to find opportunities for improvement and actions to execute improvement. Primarily responsibility for overall business growth and team development to ensure a consistent and high-quality customer experience. Provided direction, guidance and recognition to a team consisting of sales associates and coaches that focused on exceeding customer’s expectations and meeting monthly performance goals. Communicated regularly with the franchise owners to find opportunities for improvement and actions to execute improvement.



Band of Brothers, LLC

• General Manager

  • Nov 2015 - Jul 2018

  Responsible for meeting sales goals, renewals and ancillary service goals by pre-planning with strategic new customer outreach programs, lead generation and securing client referrals. Actively coached, trained and educated the customer service team on hospitality and sales conversion strategies. Worked regularly with ownership on team accountability by setting monthly, weekly, and daily performance targets for meeting KPI goals. Strategically managed marketing efforts and campaigns to generate leads that led to the acquisition of new client revenue while improving the retention of existing clients.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Military Special Operations Team Leader

  • Nov 2009 - Nov 2015

  Led and executed several military operations to include combat and hazardous non-combat airborne operations, professional team development and organized small and large scale training scenarios and events. Served as a Special Operations Instructor in the John F. Kennedy Special Warfare Center and School as a product documentation and dissemination subject matter expert for the Psychological Operations, Civil Affairs and Special Forces career training programs. Honorably served and discharged after 6 years of active military service and 2 combat deployments overseas.



Best Buy

• Retail
• 700 & Above Employee

• Supervisor and Trainer

  • May 2006 - Nov 2009

  Built a positive customer service experience throughout the store. Assisted with In-store pickup, checkout, loss prevention, inventory control, returns/ exchanges/trade-ins, recycling, merchandising and overall store safety. As a part of the leadership team, I helped with training and mentoring new and existing associates, building an effective sales culture, and driving positive outcomes for the company. I also served as an Inventory/Merchandising Specialist that received physical product from Best Buy supply chain trucks or external carriers and executed daily inventory and merchandising control processes and procedures to better serve customers.