Experience

Firestone Building Products

• United States
• Wholesale Building Materials
• 500 - 600 Employee

• Regional Technical Manager

  • Aug 2017 - Present

• Warranty Services Investigator

  • Oct 2012 - Aug 2017

  Manage Firestone liability as it relates to the warranty and warranted roofing systems.• warranty claims: Through on-site roof top investigation and analysis of common or unusual claims against warranted projects, a definitive company position is formulated and presented. In addition, the Warranty Service Specialist w ill be responsible for development and communication of the position and may be called upon to represent Firestone/GenFlex regarding claims as w ell as negotiation of settlements relative to such claims under the direction of the Quality Building Service Manager.• post warranty alterations and photovoltaic installations: Verify that any alterations being made to a warranted roof system are adequately documented, meet current warranty specifications, do not adversely affect the performance of the roofing system, and are archived for accurate record keeping. If necessary, coordinate job site visits by a field technical representative for verification purposes. • project management: Manage roof repair and replacement projects from start to finish. This includes scheduling site visits for technical representatives to review current conditions, creating scopes-of-work, creating bid specifications, putting projects out to bid, awarding bids, hosting pre-construction meetings, ordering and shipping of materials, managing any issues that arise during construction, verifying that work w as performed according to specifications, and finalizing all projects.• training: Assist with training new warranty services specialists.



Roofusa, LLC.

• Branch Manager

  • Aug 2007 - Oct 2012

  I was hired to open a Roof USA office in Indianapolis, manage day to day operations, and promote business growth. Roof USA of Indianapolis was a full service roof maintenance company that managed and maintained existing commercial roofing systems. • business development: Responsible for all aspects of business development and brand awareness. I was the direct point of contact for all of our customers.• project management: Manage roof repair and replacement projects from start to finish. This includes creating scopes-of-work, estimating, purchasing materials, managing any issues that arise during construction, verifying that the scope-of-work w as completed in its entirety, and finalizing all projects.• employee management: Responsible for all aspects of employee management, including training and development.• practical roofing knowledge: I was the sole employee for the first nine months and performed all repairs either by myself or with the assistance of a crew from our Cincinnati office. Throughout my time at Roof USA, I regularly performed emergency, preventive and leak service repairs.• office management: Responsible for all administrative tasks (less invoicing), managing inventory, vehicle maintenance, purchasing equipment, vendors, and creating and managing a budget.



Holland Roofing

• United States
• Construction
• 100 - 200 Employee

• Sales Representative

  • Oct 2004 - Aug 2007

  Performed all tasks associated with customer development for both the production and service divisions. Created estimates for service work and re-roof projects. • business development: I was responsible for increasing the customer base for both the maintenance and production divisions. • estimating: I estimated repair work for the maintenance division. I trained with Holland's re-roofing estimator at the corporate office and began estimating all re-roof sales.• roof condition analysis reports: I regularly performed roof inspections and created condition analysis reports for our customers.