Client Success Advocate

• Oct 2023 - Present

Sr Customer Relationship Consultant

• Feb 2023 - Oct 2023

• Managed a Book of Business holding 70 Accounts valued at over $25,000,000 in Annual Recurring Revenue.• Played a crucial part in saving over $1,000,000 ARR from at risk Customers in Fiscal Year ‘23• Key point of contact for Executives, VPs, Directors, and Super Users/Administrators • Functioned as internal advocate for Customer escalations, and Case management.• Advised on Strategic Product Growth, adopting and using additional modules and growing user adoption.• Developed and executed targeted proactive campaigns to uncover at risk behaviors, mitigate Support case volume and improve overall customer sentiment.• Collaborated cross functionally with Global Services, Executive Relationship Managers, Sales, and Support. • Collaborated externally with UKG Certified Partners on both Implementations and Post Live Service Requests. Show less

Sr Business Development Representative

• Oct 2021 - Feb 2023

100% attainment on all KPIs for FY22. Leads secured generated over 4 millionARR in UKG Enterprise pipeline.Collaborated with Demand Gen to create strategic marketing opportunities in key accountsWorked closely with Sales Executives to develop plans to gain opportunities at Major Prospect and Customer accounts on the Enterprise Level Attended multiple Sandler trainings both Sales focused and BDR focused.

Field Sales Representative

• Feb 2020 - Oct 2021

Manage a territory containing over 400 retail accounts ranging from independent C-Stores, National chains, and Liquor stores.Responsible for increasing sales and store share of CPG products. Including but not limited to introducing new products, new packings of existing products, and managing out of stock. Sign retailers to Merchandising contracts and manage compliance with the agreements. Update, maintain and place POS according to corporate standards. Update accuracy of CRM system. Including adding new locations, changes in ownership, product distribution and pricing.Build strong relationships with retailers within the region. Show less

Territory Sales Representative

• Jul 2019 - Feb 2020

Conducted sales activities, including selling contract agreements and merchandising. Leveraged relationship-based selling methodology throughout territory spanning 3 states and over 250 total accounts, including large chains and small private businesses. Sent daily reports. Trained and guided new employees.  Planned monthly routes to meet company expectations on frequency. Used a combination of Google maps and Excel to create optimized routes through territory.  Used consultative selling methodology to build strong relationships with franchisees of the largest convenience store chain in the country.  Increased independent vape channel distribution by 45% in 3 months. Grew business in 7-Eleven 40% in distribution and 100% volume increase. Signed 55% of 7-Eleven stores in territory to a contractual agreement Show less

Business Development Representative

• Jan 2019 - Jul 2019

experiential sales associate

• Dec 2016 - Dec 2018

Generated new business from out of branch sales activities.  Utilized customer-centric business logic and deployed consultative approach with customers by delivering onsite presentations.  Monitored and retained customer metrics to deploy sales teams to the most opportunity-rich areas and understand account closures to better target areas with better retention. Generated new business from out of branch sales activities.  Utilized customer-centric business logic and deployed consultative approach with customers by delivering onsite presentations.  Monitored and retained customer metrics to deploy sales teams to the most opportunity-rich areas and understand account closures to better target areas with better retention.

Field Sales Representative

• Jul 2016 - Dec 2016

Conducted market research to define target customer demographics. Used Salesforce to maintain consistent contact with customers throughout the sales cycle.  Leveraged consultative approaches, providing in-home sales demonstrations of solar energy.  Demonstrated flexibility in lead generation tactics by executing door-to-door, phone and retail approaches. Conducted market research to define target customer demographics. Used Salesforce to maintain consistent contact with customers throughout the sales cycle.  Leveraged consultative approaches, providing in-home sales demonstrations of solar energy.  Demonstrated flexibility in lead generation tactics by executing door-to-door, phone and retail approaches.

Sales Consultant

• Dec 2015 - Jul 2016

Conducted market research to define target customer demographics.  Leveraged consultative approaches by providing in-home sales demonstrations of home remodeling products.  Filled out work orders with all pertinent information for sold jobs to proactively document project requirements while utilizing rapport with customers to gain referrals for future jobs. Conducted market research to define target customer demographics.  Leveraged consultative approaches by providing in-home sales demonstrations of home remodeling products.  Filled out work orders with all pertinent information for sold jobs to proactively document project requirements while utilizing rapport with customers to gain referrals for future jobs.

Field energy specialist

• Apr 2015 - Dec 2015

Provided lead generation in a retail setting. Mentored all new staff members.  Applied time management skills to forecast consultation scheduling and execution and actively approached customers in a retail environment to gain leads.  Used Salesforce and Google Earth to schedule appointments and prequalify homes Provided lead generation in a retail setting. Mentored all new staff members.  Applied time management skills to forecast consultation scheduling and execution and actively approached customers in a retail environment to gain leads.  Used Salesforce and Google Earth to schedule appointments and prequalify homes

Retail Sales Consultant

• Mar 2014 - Apr 2015

Used retail sales experience to sell AT&T products and services at the store level. Carried out lower-level management duties such as cash handling, mentoring and opening / closing of the store. Responsible for executing team meetings, observing employee performance and delivering feedback and inventory management.  Employed critical thinking / problem-solving skills to resolve customer disputes and product issues. Used retail sales experience to sell AT&T products and services at the store level. Carried out lower-level management duties such as cash handling, mentoring and opening / closing of the store. Responsible for executing team meetings, observing employee performance and delivering feedback and inventory management.  Employed critical thinking / problem-solving skills to resolve customer disputes and product issues.

Senior Sales Consultant

• May 2011 - Mar 2014

Sales Representative

• Feb 2010 - May 2011

Machine Operator

• Jul 2004 - Jan 2010