Parts Counter Sales Representative

• Jan 2023 - Present

Help Desk Technician III

• Sep 2019 - Nov 2022

Desk Side Support Technician

• May 2017 - Aug 2019

Getronics (formerly Pomeroy) provides high quality IT infrastructure services from its locations throughout the North America, Latin America and Europe. Troubleshooting computer and cell phone issues for the Whirlpool employees. Assisted with new hire classes for the summer intern sessions. Ordered peripherals via the ServiceNow ticketing system, documented the steps and developed a Google Sheet to track. Knowledge of the Google Application Suite that Whirlpool uses for daily… Show more Getronics (formerly Pomeroy) provides high quality IT infrastructure services from its locations throughout the North America, Latin America and Europe. Troubleshooting computer and cell phone issues for the Whirlpool employees. Assisted with new hire classes for the summer intern sessions. Ordered peripherals via the ServiceNow ticketing system, documented the steps and developed a Google Sheet to track. Knowledge of the Google Application Suite that Whirlpool uses for daily business. Asset management - inbound and outbound of assets, assigning to the correct operational unit and employee. Updating missing information. Show less Getronics (formerly Pomeroy) provides high quality IT infrastructure services from its locations throughout the North America, Latin America and Europe. Troubleshooting computer and cell phone issues for the Whirlpool employees. Assisted with new hire classes for the summer intern sessions. Ordered peripherals via the ServiceNow ticketing system, documented the steps and developed a Google Sheet to track. Knowledge of the Google Application Suite that Whirlpool uses for daily… Show more Getronics (formerly Pomeroy) provides high quality IT infrastructure services from its locations throughout the North America, Latin America and Europe. Troubleshooting computer and cell phone issues for the Whirlpool employees. Assisted with new hire classes for the summer intern sessions. Ordered peripherals via the ServiceNow ticketing system, documented the steps and developed a Google Sheet to track. Knowledge of the Google Application Suite that Whirlpool uses for daily business. Asset management - inbound and outbound of assets, assigning to the correct operational unit and employee. Updating missing information. Show less

Graphic Design/IT Support

• Dec 2015 - Dec 2017

Troubleshooting computer issues. Fixing problems with existing website. Training employees on using computer graphics equipment. Assist with creating the graphics design for customer. Troubleshooting computer issues. Fixing problems with existing website. Training employees on using computer graphics equipment. Assist with creating the graphics design for customer.

Desk Side Support Technician

• Jan 2016 - May 2017

Troubleshooting computer and cell phone issues for the Whirlpool employees. Assisted with new hire classes for the summer intern sessions. Ordered peripherals via the ServiceNow ticketing system, documented the steps and developed a Google Sheet to track. Knowledge of the Google Application Suite that Whirlpool uses for daily business. Asset management - inbound and outbound of assets, assigning to the correct operational unit and employee. Updating missing information. Troubleshooting computer and cell phone issues for the Whirlpool employees. Assisted with new hire classes for the summer intern sessions. Ordered peripherals via the ServiceNow ticketing system, documented the steps and developed a Google Sheet to track. Knowledge of the Google Application Suite that Whirlpool uses for daily business. Asset management - inbound and outbound of assets, assigning to the correct operational unit and employee. Updating missing information.

Deskside Support Technician

• Aug 2012 - Dec 2015

Helpdesk Support

• Mar 2011 - Aug 2012

Graphic Designer

• Jan 2010 - Mar 2011

Render pictures of examples for customers. Create, design, and apply graphics to material. Order, cut, layout, and install material to frames. Installed awning at customers site. Render pictures of examples for customers. Create, design, and apply graphics to material. Order, cut, layout, and install material to frames. Installed awning at customers site.

EDI Coordinator

• Aug 2003 - Jan 2009

Supported and maintained electronic data interchange and communications between internal systems and external customers. Reported any issues with data to the correct party. Learned VBScript when implementing a new EDI system on Windows.

Helpdesk Technician

• Jun 1999 - Aug 2003

Analysis Programmer

• May 1995 - Mar 1999

Maintained and supported warehousing system on AIX platform. Responsibilities included conveyor system, RF units and racking. Other responsibilities included AS/400 and Windows NT networking. Installed year 2000 compliant phone system. Maintained and supported warehousing system on AIX platform. Responsibilities included conveyor system, RF units and racking. Other responsibilities included AS/400 and Windows NT networking. Installed year 2000 compliant phone system.