IT Systems Manager

• Dec 2021 - Present

IT Systems Technician III

• Feb 2014 - Jun 2021

• Leadership role in the planning, design, configuration, installation and maintenance of network systems including computer, storage and virtual systems; recommended modifications and/or new hardware or software; analyzed technical problems and recommended appropriate measures.• Meet and confer with faculty and staff to determine technical requirements needed to meet each semester’s educational objectives; analyze requirements and develop implementation strategy. • Designed, monitored and implemented college systems and network security strategies to protect institutional data and prevent against attacks, viruses, phishing or hacking. Implemented and maintained network backup and recovery strategies.• Responsible for the acquisition, deployment, tracking and securing of all assets through their entire life cycle; report inventory status updates to key stakeholders to align inventory with current and future project needs, keeping the elimination of waste in mind.• Key oversight in managing Active Directory accounts and groups as well as Group Policy Objects; maintained and monitored the SAN to ensure reliable shared resources.• Set up and deployed computers using tools including WDS and Ghost; responsible for maintenance and patching of all campus computers using MS WSUS and Ivanti Endpoint Management.• Managed vendor relationships to ensure successful strategic project implementations.

IT Infrastructure & Systems Technician

• Jul 2013 - Feb 2014

• Collaborate on improving the college’s IT infrastructure by spearheading specialized and complex installations, configurations, and operation of the computer, telecommunications, and multi-media systems. • Implement security enhancements and improve data recovery, including installing and maintaining anti-virus solutions and security patches, as well as instituting recovery procedures and performing system restores. • Capitalize on opportunities to improve systems by assisting in network system planning and making recommendations to senior team on purchasing and implementing network hardware and software.• Guarantee network performance and proactively identify potential issues by overseeing the maintenance, development, and repair of the LAN/WAN and other network systems.

Information Systems Technician, Senior

• May 2008 - Jul 2013

• Improved system performance by recommending new technology to senior management, such as the virtual desktop infrastructure (VDI) project, as well as assisting in its implementation and deployment. • Ensured smooth operation of computer systems, overseeing the general guidance, code, design, and development of new software and applications. • Coordinated the efforts of IS Technicians and acted as project lead. Established project plans and checked work for accuracy and compliance with all standards and requirements.• Developed documentation and training materials for instructors and trained staff on new software and systems. Realized cost-savings, streamlined computer management, and reduced administrative time by leading the VMware virtual desktop infrastructure (VDI) design and implementation project. Managed the efforts of 6 dedicated team members, including assigning work and tracking all deliverables. Increased energy savings, reducing workstation power consumption up to 80%-90% with the deployment of the VDI project and the implementation of Faronics Power Save to regulate energy use.  Improved efficiency by implementing MS System Center Configuration Manager, allowing for centralized oversight of multiple devices and remote maintenance and deployment of software updates.  Project lead for the MS Office 2007 deployment and co-lead for the MS Office 2010 deployment. Coordinated the efforts of up to 17 technicians to update all campus systems.

Information Systems Technician II

• Jul 2004 - May 2008

• Initiated the transition to MS Configuration Manager to reduce administrative time and resources needed to maintain computer systems.• Monitored, diagnosed, and repaired computer systems and worked as part of a cohesive team supporting more than 1,000 staff members and 13,000+ students. • Performed preventive maintenance to ensure system performance, including troubleshooting, diagnosing, and resolving complex server, hardware, network, software, and application issues.• Collaborated with the IT team to execute projects—coordinating assignments and reviewing completed work for accuracy.