Experience

Defy Security

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations - West

  • Mar 2021 - Present



Optiv Inc

• United States

• Client Operations Manager

  • Feb 2017 - Mar 2021

• Client Operations Specialist - Renewals

  • Jul 2015 - Feb 2017

  A Renewals Support Specialist is a sales support role assisting Client Managers with management of their recurring renewal business. Specialists support the renewal and maintenance contracts business related to outside sales by proactively generating price quotes, processing orders, assisting with customer inquiries, problem solving and issue resolution. I interact directly with clients to provide pricing quotations and accept POs in the absence of the Client Manager. I also interact with manufacturing partners, internal business partners and outside clients in a fast- paced support atmosphere.



Accuvant

• United States
• Computer and Network Security
• 1 - 100 Employee

• Renewals Support Specialist

  • Jul 2012 - Jul 2015

  A Renewals Support Specialist is a sales support role assisting Account Managers with management of their recurring renewal business. Specialists support the renewal and maintenance contracts business related to outside sales by proactively generating price quotes, processing orders, assisting with customer inquiries, problem solving and issue resolution. I interact directly with clients to provide pricing quotations and accept POs in the absence of the Account Manager. I also interact with manufacturing partners, internal business partners and outside clients in a fast- paced support atmosphere.



Stryker

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• West Region Installation Supervisor

  • Apr 2008 - Jul 2012

  Directly supervised 9 Integration Specialists and coordinated installation schedule of Medical Devices in Hospital environments for projects up to $5 million across 7 western states. Coordinated with Integration Specialists, Project Mangers, Sales Associates and customers for installation of OR equipment, lights, AV and IT integration within the hospital operating room. Supervisor responsibilities consisted of interviews, regular one on ones, annual reviews with 75% Travel. Directly supervised 9 Integration Specialists and coordinated installation schedule of Medical Devices in Hospital environments for projects up to $5 million across 7 western states. Coordinated with Integration Specialists, Project Mangers, Sales Associates and customers for installation of OR equipment, lights, AV and IT integration within the hospital operating room. Supervisor responsibilities consisted of interviews, regular one on ones, annual reviews with 75% Travel.