Experience

NVISO Security

• Belgium
• Computer and Network Security
• 100 - 200 Employee

• Cyber Security Strategy Consultant

  • Nov 2022 - Present

  NVISO is a Cyber Security consulting firm based in Brussels, Belgium. The team consists of complementary security professionals, each with a specific field of expertise - ranging from security research and risk management to incident response and security testing. This unique "skill blend" allows them to analyse and respond to complex client challenges and help those companies prevent, detect and respond to security challenges with a positive business outcome. Built on values of Innovation, Initiative, Quality and Reliability NVISO's mission is to be an innovative, trusted and respected security partner for its clients. I help NVISO clients to design, implement and run an IT Security Strategy either as consultant or as an acting CISO. Show less



Cronos Europa

• Belgium
• IT Services and IT Consulting
• 200 - 300 Employee

• IT Service Delivery Manager

  • Feb 2021 - Nov 2022

  Service Delivery Management of the HR IT system of European Commission “SYSPER2” - Level 2 support for ~ 50,000 active users + 30,000 pensioners & unemployed - Management of a team of 7 Service Desk agents, set priorities, objectives and evaluations - Direct collaboration with operations and development teams to make sure that SLAs are guarantee - Single point of contact with customers and partners - Evaluation of contract and project risks, identify and execute risk mitigation actions - Provide consolidated management reporting to customer and steering committee on the services delivered - Planning and supervision of quality reviews - Weekly follow-up of Continuous Service Improvement actions - Providing inputs in add-on sales with Sales & Delivery Management team Show less



TLScontact

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Head of IT Service Operations

  • Nov 2018 - Apr 2020

  IT Operations & Service Desk ManagerManagement of a team of 40 persons spread in 13 countries, including 5 Regional Managers plus field engineers and Service Desk analysts to cover IT Operations, Service Desk and Incidents Management • Evaluations • Planning management • Duty & tasks assignation • Objectives & KPIs • Reporting • Recruitment • Budget management (CAPEX/OPEX) • Business Continuity Plans • Capacity planning • IT communication strategies • Direct report to CIOInstallation, administration and support of 150 Visa Application Centers across 90 countries, around 6000 computers, 500 servers including virtual ones, 2000 printers, 300 routers, 1000 switches, 600 WiFi Aps, 3000 Axis cameras and 2200 users • Reporting • Park harmonization, patching, backups, configuration, maintenance & troubleshooting • “Follow-the-Sun” end-users’ support with SLA through Jira ticketing system • Incidents Management 24/7 • Network segmentation through VLAN • ISO 27001 Security requirements (Antivirus, Penetration tests, Vulnerability tests, evidence collection, AD, GPO, Web Filtering...) • Call-centers on Anywhere365 • CCTV (Axis) • Door Access Control (Suprema & HID) • Scanning solution (Xerox) • Biometric kits (Thales & Vision Box) • High Availability - Redundancy - Failover • Point of contact for all vendors including data carriers & IT hardware vendors Show less

• IT Operations Manager

  • Jun 2014 - Nov 2018

• IT Infrastructure Engineer

  • Sep 2013 - Jun 2014



I-Xanadu

• Beijing City, China

• System Administrator

  • Oct 2008 - Nov 2012

  - Management of a team (4 persons) - Administration of the computer park, 60 desktop both on Windows XP and Linux Ubuntu, + 15 DELL's servers on Linux + 10 distant sites + 25 virtual machines (under Vmware & OpenNebula) • Installation and set-up of new users (using LDAP and PXE) • Configuration of touch-screen (for sales points) under Ubuntu • Configuration of virtual machines (Vmware, KVM through OpenNebula) • Cloud computing using OpenNebula • Management of mail service (using Courier, Postfix & Thunderbird) • Regular updates (using Puppet) • Backup (using Bacula) • Monitoring (using Nagios and Munin) • Distant access (using OpenVPN) • Support for desktops users • Support for distant users - Administration of the PABX (Asterisk) • Calls queues management • Callback • SMS management (with e-mail link) • Call recording • IVR • SIP phones • Voicemail • AGI through Adhearsion Show less



BRICOMAN

• Lille Area, France

• System Administrator

  • 2003 - 2008

  - Technical support for 26 stores and the corporate headquarters - Maintenance of the computer park: 80 stations on Windows 2000 & XP, 200 stations on Windows 2000 + Citrix, 230 cash-points on UnixWare - Support stage 2 for the incoming payment system, the desktops (Win2000 + Citrix Meta Frame V4) and Symbol PDT 6840/MC 3090 - Ordering / Installation / Planting / Plant Lay-on of cash-points and desktops computers in stores - Technical and professional procedures redaction - Scripting on Unix Shell - Details • Preparation of store’s back-office servers • Technical support for servers (Win2003, Win2000, WinNT, UnixWare, Linux RedHat) • Control of user’s quota with Quota File Sentinel • Control of backup • Transfer of the incoming payment system to EMV2 norm (servers/clients/credit card readers/bank flow) • Transfer of the incoming payment system software • Data warehouse’s supervisor • Swap of all of the mobile computers Symbol, from 6842 to MC3090 (WiFi/Unix) • Follow-up of stores’ opening days (18 since 2003) • Development and management of EDI orders/invoices • Monitoring of employees’ clocking system • Customisation of a WinCor’s Beetle cash-point (Linux RedHat) • Monitoring of the stores’ orders flow • Follow-up of the hardware provider (meeting every month, reporting...) • Regular update for all of Unix servers • Management of stores’ commercial transactions (catalogues) • Management of the company’s mobile-phone park (invoices/lines opening) • Management of trainees Show less