Porter/Concierge

• Dec 2020 - Present

Fairmont Gold Supervisor

• Aug 2018 - Sep 2020

Front Desk Agent

• May 2017 - Aug 2018

Housekeeping Office Coordinator

• Mar 2015 - May 2017

Royal Service Agent

• May 2013 - Mar 2015

As a Royal Service Agent, I am in charge of:-Answering all of the Internal and External calls of the hotel-Handling all of the emergency procedures of the hotel (Fire Alarms, Medical, Elevator Malfuncations etc.)-Handling all of the guests questions, concerns and complaints-Assisting the Supervisor and Managers with any inquiries they may have-Handle all of the hotels wake up calls (Tours and Guests)-Function help whenever available to other outlets of the… As a Royal Service Agent, I am in charge of:-Answering all of the Internal and External calls of the hotel-Handling all of the emergency procedures of the hotel (Fire Alarms, Medical, Elevator Malfuncations etc.)-Handling all of the guests questions, concerns and complaints-Assisting the Supervisor and Managers with any inquiries they may have-Handle all of the hotels wake up calls (Tours and Guests)-Function help whenever available to other outlets of the hotel-Arrange all of the petsitting and babysitting for the hotel-Arrange for all of the amenities for guests to be placed in room for special occasions-Collect the hotel's mail-Check out guests over the phone if Front desk is busy-Co-ordinate with housekeeping, Maintenance and Security about any issues or requests that guests have.-Ensure that the guests have had a great stay and resolve any issues with professionalism and courtesy.-Enroll guest in our complimentary Fairmont President Club membership-Cancel and check in guests reservations Show more Show less

Motivator

• Apr 2009 - May 2013

Responsibilities: Greet members and management Sell Pro Shop and tanning Answer phones, solve client problems Clean gym area, perform laundry duties and restock supplies Perform outlet opening and closing duties Handle cash  Sell gym memberships

Housekeeping intern

• Mar 2013 - Apr 2013

*Handle projects within the department*Assist supervisors with inspections on a daily basis*Shadow Housekeeping manager and assist with projects

Barback

• Jul 2012 - Sep 2012

Responsibilities Food Running Restock Fridge Supplies Handle requisition orders Assist the bartenders and managers Handle food and serve to clients/guests Help set up and prepare the bar and rooftop