Experience

Systems Technology, Inc. (STI)

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Project Manager

  • Mar 2023 - Present

  Managing operations for 2 of the company's business units from day-to-day operations, planning, establishing processes, R&D, and creating critical product assets and documentation. I am proud to help a 66-year-old company in our operational growth and servicing our military, clinical, research, and training industry customers. Managing operations for 2 of the company's business units from day-to-day operations, planning, establishing processes, R&D, and creating critical product assets and documentation. I am proud to help a 66-year-old company in our operational growth and servicing our military, clinical, research, and training industry customers.



Juul Labs

• United States
• Manufacturing
• 700 & Above Employee

• Sr. Systems Engineer

  • Oct 2021 - Jan 2023

  Serving as an internal consultant specializing in cross-functional integration, process improvement, and engagement optimization. Providing Project Management to strategic enterprise initiatives and creating next-gen device technical documentation at the system and component level. In anticipation of Premarket Tobacco Product Applications (PMTA) of Electronic Nicotine Delivery Systems (ENDS) to the FDA for a market order approval. • Managing vital projects and programs by collaborating with Engineers, Regulatory, Manufacturing Operations, Desing Assurance, Quality, Procurement, and Leadership while adhering to FDA requirements, company mission, and strategic goals • Using Systems Thinking to audit company processes for deficiencies, gaps, and opportunities for improvement • Creating System models of department interactions, functions, roles & responsibilities, process flow with deliverables, and recommendations of solutions to support the cross-functional engagement and reporting • Interview and support the onboarding of Engineers, Program Manager, and Technical Writer for company projects Show less



ISE Labs

• United States
• Semiconductors
• 1 - 100 Employee

• Program Manager

  • Feb 2019 - Oct 2021

  The work performed during this period was fascinating. I had the opportunity to take on high-level goals and create strategic initiatives. Combining years of knowledge and experience to create a company-wide, multiphase improvement initiative. Utilizing skills such as leadership, planning, negotiating and influencing, stakeholder and their interest management, Data Analysis, Process Improvement, collaborating, and training.• Designed process improvement programs and led teams comprised of analysts, specialists, and department managers• Created a master process flow, enabling process standardization, repeatability for quality, knowledge, and change management• Developed Enterprise Resource Planning (ERP) system by analysis of historical data and created metrics for planning and estimating work duration• Constructed a modular timeline, capturing all company services, durations, and resources with high visibility for service engagement teams and improved customer experience Show less

• Customer Service Engineering Manager

  • Dec 2016 - Feb 2019

  This position allowed me to connect everything I learned, make an impact, and execute process improvement in several key areas. With proper metrics established, the Business Unit (BU) became the most profitable, exceeding traditional Production Test BU.• Managed 6+ Engineers and 3+ Project Managers/Coordinators on day-to-day ad hoc engineering requests• Established process workflow for standardization and defined roles and responsibilities, which led to faster turn-around time and increased profitability• Generated additional revenue by providing customers with on-site engineering technical support• Directed Engineering activities such as small volume production, program and device characterization, data collection and analysis, program optimization, test time reduction, and off-shore program releases Show less

• Project Manager

  • Nov 2007 - Feb 2019

  Left the comfort and safety of my hometown and learned about the fascinating world of Project Management and my love for taking on new challenges.• Managed New Product Introduction (NPI) project software and hardware development, as well as human and equipment resources• Created process and technical documents for project lifecycle from quoting, initiating, planning, executing, monitoring/controlling, closing, and invoicing• Successfully delivered 100+ projects by leading and motivating teams, managing stakeholders, risks and opportunities, change control, and technical exchange meetings• Responsible for the complete process of developing Handler kits (for automation testing) selection, quote, design and fabrication• Managed, trained, and mentored projects managers, coordinators, engineers, customer service, new hires, and contractors• Created and tracked Engineering department Key Performance Indicators (KPI) and Profits and Losses (P&L)• Supported Sales in Return on Investment (ROI) analysis of customer program optimization Show less

• Customer Service Manager

  • Apr 2015 - Dec 2016

  One of the most rewarding times in my career where I became a people manager and developed several team members through a mutually beneficial collaborative team approach.• Complete restructure of the Resource Reservations department, created process, trained new hires into a self-sufficient team of 3• Increased service capability to support on-site customers, in-work coverage from 8 hours to 15 hours a day to match the company's 24-hour operations and international remote access customers• Team responsibility includes planning human and equipment resources for internal and external customers, invoicing, and support of all ad hoc service requests Show less



Mclaren Industries

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Product Manager

  • Jun 2006 - Nov 2007

  Took on a new role and responsibilities and sharpened skills for time management, planning, organization, and creative thinking.• Served as primary technical contact within the US for Sales, Customer Service, and Customers• Managed and maintained product information and pricing through 3 company database• Generated additional revenue through product compatibility with new equipment released into the market• Launched products and prototype field testing and collected data for factory engineering• Directed Return Merchandise Authorization (RMA) process and improvements with the factory in Asia• Managed product inventory and transfers across seven warehouse locations in the US Show less

• Corporate Trainer

  • Feb 2006 - Nov 2007

  The start of my professional journey and where I discovered my passion for collaborating, sharing knowledge and continuous improvement.• Developed a comprehensive training program emphasis on product knowledge for inside Sales hires to expand Sales team• Created content for Sales and Customer Service for training and product advantage• Created an automated web-based program for new hires