Experience

YYC TECH CONSULTING

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• IT Analyst

  • Jul 2020 - Present

  IT Analyst responsibilities for several clients of YYC Tech including:Several projects for Banff Sunshine Village: -Part of team that developed online purchasing of Super Card passes and mobile ticketing-High level support for Volusion estore -Research & recommendations on online ordering/contactless food & beverage options for resort restaurants-Research & recommendations on booking software options for ski school Software QA for NebulomeSoftware QA for… IT Analyst responsibilities for several clients of YYC Tech including:Several projects for Banff Sunshine Village: -Part of team that developed online purchasing of Super Card passes and mobile ticketing-High level support for Volusion estore -Research & recommendations on online ordering/contactless food & beverage options for resort restaurants-Research & recommendations on booking software options for ski school Software QA for NebulomeSoftware QA for an app for Aluminum Precision Show more Show less



PRAXES Medical Group

• Canada
• Medical Practices
• 1 - 100 Employee

• IT Specialist

  • Nov 2012 - May 2018

  PRAXES’ main business provides 24/7 phone access to an emergency physician for medical advice to remote clients. In-house software was an integral piece of the solution, and I became the go-to expert for questions and issues colleagues had about it.As lead technical support & software trainer my roles included testing call flows for 20+ clients,responding to & reporting software bugs (via JIRA), understanding software related problems &finding alternative workflows for… PRAXES’ main business provides 24/7 phone access to an emergency physician for medical advice to remote clients. In-house software was an integral piece of the solution, and I became the go-to expert for questions and issues colleagues had about it.As lead technical support & software trainer my roles included testing call flows for 20+ clients,responding to & reporting software bugs (via JIRA), understanding software related problems &finding alternative workflows for developers to implement, recruiting & training new doctors,training call center dispatchers, setting up new clients.Other tasks I fulfilled for PRAXES include optimizing email newsletter campaigns via CRM software (Clearservice, Zoho), setting up a series of Google Adwords campaigns & discussing results & strategies with team, creating SurveyMonkey surveys for clients & doctors, miscellaneous IT support including setting up VPN, setting up work file folder permissions, and creating & administering email accounts (Microsoft Exchange Server 2013 and Office 365). Show more Show less



Pii Software

• India
• Information Technology & Services

• Product Support Analyst

  • Nov 2009 - Nov 2012

  Transition NSGSAR from using a paper based system to a PRAXES software solution for conducting searches and maintaining a database of their member’s training & SAR information. I extensively tested the software, created help tools (written materials & Camtasia tutorial videos), advised software development, conducted training sessions, and provided client support.● Delivered training sessions across Nova Scotia for all 23 NSGSAR teams (75+ high level users)● Searchers reported using… Transition NSGSAR from using a paper based system to a PRAXES software solution for conducting searches and maintaining a database of their member’s training & SAR information. I extensively tested the software, created help tools (written materials & Camtasia tutorial videos), advised software development, conducted training sessions, and provided client support.● Delivered training sessions across Nova Scotia for all 23 NSGSAR teams (75+ high level users)● Searchers reported using software allowed them to organize and begin search 2 hours faster.● Based on positive feedback from NSGSAR, four other provincial/territorial GSARorganizations chose the PRAXES software solution over competitors. Show more Show less