Experience

BCT Denver

• Printing Services
• 1 - 100 Employee

• Transit professional

  • Nov 1996 - Present

  Managing Transit Supervisors and Communications Personnel Managing Transit Supervisors and Communications Personnel



Broward County Transit Division

• Transit Supervisor

  • Jan 2000 - Present

  Broward County Transit – Pompano Beach Fl. Coordinated operations activities through assigning, scheduling, and dispatching bus operators and vehicles to established routes and coordinated field activities through the use of communications equipment and direct supervision in the field.  Coordinated bus operators daily assignments to regular routes, special assignments and extraboard assignments using the Midas BD computerized dispatching system.  Operated the Orbital Smart… Show more Broward County Transit – Pompano Beach Fl. Coordinated operations activities through assigning, scheduling, and dispatching bus operators and vehicles to established routes and coordinated field activities through the use of communications equipment and direct supervision in the field.  Coordinated bus operators daily assignments to regular routes, special assignments and extraboard assignments using the Midas BD computerized dispatching system.  Operated the Orbital Smart Track CAD/AVL system to coordinate a field related work including Supervisors to accident scenes, mechanic to breakdowns and maintained schedule adherence throughout the fleet.  Performed field work which included accident response, schedule adherence, on-time performance checks, passenger assistance, complaint resolution, and route detours in emergencies.  Provided customer service at all major terminals and transfer points throughout the County.

• Service Planner and Scheduler

  • Jun 2003 - Jun 2008

  Assisted in the field with the planning and designing of new bus lines including routing, bus stops and layover points.  Created schedules using Giro/Hastus scheduling software which included run-cutting and rostering, service change memos and loading of the new schedules into the Midas BD Dispatching system for the Operations Section.  Facilitated meetings with city leader which introduced new service improvements and adjustments to fixed route service.  Participated in… Show more Assisted in the field with the planning and designing of new bus lines including routing, bus stops and layover points.  Created schedules using Giro/Hastus scheduling software which included run-cutting and rostering, service change memos and loading of the new schedules into the Midas BD Dispatching system for the Operations Section.  Facilitated meetings with city leader which introduced new service improvements and adjustments to fixed route service.  Participated in meeting to with city managers and program coordinators explaining the new service requirements for qualifying and maintaining their funding for the County’s Community Bus Program  Developed a new employee bus service for the Memorial Hospital System in Broward County which included design, scheduling of the service and cost estimates.  Served on the 2006 Super Bowl Host Committee



Broward County Transit – Pompano Beach Fl

• Transit Scheduler/Service Planner

  • Nov 1996 - Present

  Superintendent of Transportation 2008 – Present Broward County Transit – Pompano Beach Fl. Supervise, direct and monitor the performance of 2 Assistant Superintendents, 22 Transit Supervisors, 10 Bus Traffic Controllers and 2 office staff employees engaged in the use of CAD/AVL, field supervision and passenger complaints or 741 bus operators in the transit division.  Management of all field supervisors and the control center  Oversite of the installation of the new ISR… Show more Superintendent of Transportation 2008 – Present Broward County Transit – Pompano Beach Fl. Supervise, direct and monitor the performance of 2 Assistant Superintendents, 22 Transit Supervisors, 10 Bus Traffic Controllers and 2 office staff employees engaged in the use of CAD/AVL, field supervision and passenger complaints or 741 bus operators in the transit division.  Management of all field supervisors and the control center  Oversite of the installation of the new ISR CAD/AVL System which includes features such as Single Sign-on for Operators, on-board vehicle inspections, voice and visual turn-by-turn instruction, yard management system, real time customer service information system  Develop and write all new procedures, policies and the training program for use of the new CAD/AVL system  Developed all training programs for both current and new transit supervisors and bus traffic controllers  Participates in numerous labor/management committees including current union contract negotiations  Communicates with the general public and passengers to resolve complaints of transit services, bus operators and supervisors  Authorizes and implements disciplinary actions as necessary.  Operations lead in the implementation of the Division’s new Kronos payroll system  Acts as the Division Director of Operations in his absence and assists in the development and management of the Operations $59,000,000 annual budget  Investigated passenger complaints and administered discipline as necessary  Wrote and implemented the first technical dispatcher training manual for Midas BD and implemented the new training program for dispatchers  Reduced Transit Supervisor unscheduled overtime by over 75%  Completed the County’s first private contract agreement for fixed route services

• Transit Scheduler/Service Planner

  • Jan 2003 - Jan 2008