Experience

Acro Commerce

• Canada
• Software Development
• 1 - 100 Employee

• Business Development Manager

  • Jul 2022 - Present

  Canada Overview As a Business Development Manager at Acro Commerce, my career encapsulates solving complex ecommerce challenges through design and technology. Having years of experience with Acro Commerce's expertise in Discovery & Strategy, UX Design, and Technical Development, I've been instrumental in defining the scope of digital roadmaps for our clients' large online "lifts." Achievements - Acquiring Key Clients: Successfully onboarded high-profile clients like PHSA and Concept2… Show more Overview As a Business Development Manager at Acro Commerce, my career encapsulates solving complex ecommerce challenges through design and technology. Having years of experience with Acro Commerce's expertise in Discovery & Strategy, UX Design, and Technical Development, I've been instrumental in defining the scope of digital roadmaps for our clients' large online "lifts." Achievements - Acquiring Key Clients: Successfully onboarded high-profile clients like PHSA and Concept2, contributing to the company's scalable growth and innovation. - Consultative Approach: Utilizing the toolbox from Sandler Training helps me communicate technically and with business acumen while digging deep to understand prospects' pains or challenges to help offer tailored solutions. - Writer, Podcaster and Vlogger to help spread the word about our services while educating new prospects to industry standards. Core Competencies Digital Transformation: Specialized in scalable road mapping solutions built with best-in-class software helps to approach solutions in a variety of ways. Agile Project Management: Build collaborative partnerships through Agile principles and continuous improvement strategies. Why Acro Media? We are not just a digital commerce agency; we are an extension of your business. We build on-demand commerce solutions tailored to your company's needs, ensuring future growth and continuous improvement. Show less



Roketto

• Canada
• Advertising Services
• 1 - 100 Employee

• Director Of Operations

  • Apr 2021 - Jun 2022

  Kelowna, British Columbia, Canada Roketto works with global SaaS companies to develop organic growth strategies by generating sustainable inbound lead funnels. Specializing in organic keyword rankings through quality and engaging content; successful outcomes improve search volume and website traffic while elevating clients to the industry-leading elite. • Contributed to a 25% increase in average sales over the past year by adding ad-hoc and hourly services structure for billing and fulfillment while… Show more Roketto works with global SaaS companies to develop organic growth strategies by generating sustainable inbound lead funnels. Specializing in organic keyword rankings through quality and engaging content; successful outcomes improve search volume and website traffic while elevating clients to the industry-leading elite. • Contributed to a 25% increase in average sales over the past year by adding ad-hoc and hourly services structure for billing and fulfillment while optimizing our primary service. • HubSpot Certified for Marketing and Sales. Skilled at developing workflows and automation. • Created long-term initiatives to accomplish company goals by onboarding new software (ClickUp) and removing redundant software and procedures (BaseCamp, Harvest, Gantt, Confluence and Airtable). I was able to template proven methods, optimize others, and create new processes from scratch, resulting in saved time and reduced cost. • Primary project and customer escalation path to negotiate mutually beneficial solutions when expectations misalign between clients and company. Show less



GetintheLoop

• Canada
• Marketing Services
• 1 - 100 Employee

• Owner

  • Sep 2019 - Jan 2022

  Kelowna, BC GetintheLoop is a SaaS all-in-one digital marketing app that offers a "shop local" experience for small businesses and regional consumers. • The origin of this SaaS startup; grew my business by providing business development (sales), creation of operational procedures and workflow planning. • Grew client base from a starting point of 0 to almost 40 active MRR clients in the first year. Built strong relationships with business associations, as well as non-profits. • Optimized… Show more GetintheLoop is a SaaS all-in-one digital marketing app that offers a "shop local" experience for small businesses and regional consumers. • The origin of this SaaS startup; grew my business by providing business development (sales), creation of operational procedures and workflow planning. • Grew client base from a starting point of 0 to almost 40 active MRR clients in the first year. Built strong relationships with business associations, as well as non-profits. • Optimized and filled the HubSpot CRM sales pipeline, including automation and workflows. • Managed billing and contracting, including financial forecasting. • Used cold calling and networking to sell products and services. • Promoted business on social media platforms to maximize brand identity and generate revenue. • Supported small businesses by offering services for free at the start of COVID pandemic Show less



Acro Commerce

• Canada
• Software Development
• 1 - 100 Employee

• Sr. Business Consultant

  • Nov 2017 - Aug 2019

  Canada Acro Media is an open-source development agency specializing in enterprise eCommerce. Typical clients have outgrown SaaS and are looking for custom infrastructure that, in some cases, connects to large databases or third-party services. • As one of two outbound sales consultants, I contributed to an increase in revenue growth of over $10M annually. • Used a consultative, solutions-based problem-solving approach with clients. As clients share frustrations from bottlenecks, my job… Show more Acro Media is an open-source development agency specializing in enterprise eCommerce. Typical clients have outgrown SaaS and are looking for custom infrastructure that, in some cases, connects to large databases or third-party services. • As one of two outbound sales consultants, I contributed to an increase in revenue growth of over $10M annually. • Used a consultative, solutions-based problem-solving approach with clients. As clients share frustrations from bottlenecks, my job was to help identify core CMS issues and potential solutions, like headless CRM's/Commerce. • Worked with technical team to develop complex architecture for mid-market and enterprise clients to address limitations of client's current tech stack and match growth demands of their market. • Collaborated with Account Managers to grow sales from existing clients by creating new offerings and services.

• Account Manager

  • Aug 2013 - Nov 2017

  Kelowna BC As an Account Manager, I spend most of my days working with Presidents and CEOs, VPs, Directors of Marketing, and other primary decision makers. We are typically talking about ecommerce website development and services for corporations who are looking to be within the top 10% or their industry. These steps include strategies such as planning and discovery phases, milestones and deliverables, as well as ongoing support, analytics, reporting and development services.



The Lodging Company, Inc.

• Hospitality

• Senior Sales Manager

  • Jul 2012 - Oct 2013

  Kelowna, BC Managing 30+ clients at any given time, maintained sales of $100,000 per month. Helping clients to book dream vacations through air-fair, lodging, and shuttle service. • Core statistics tracked: Conversion rate, Items per Sale, Gross Profit, Net Profit, Sales Per Hour, Profit per Hour, Active Communication, Follow-up and Time Management • Business Travel - Meeting with Property Managers and Owners. Building Social Connections through Face-to-Face Interaction and Social Media



Simply Computing

• Retail
• 1 - 100 Employee

• Regional Store Manager

  • Dec 2006 - 2012

  British Columbia, Canada Simply Computing is the largest independent Apple retailer in Canada with 80+ employees in six stores and 16 Express locations. • Regional manager of three stores within Okanagan, BC. • Successfully opened two new stores in one year while maintaining strong metrics in the primary location • Hired for all locations and finalized all projects to completion. Trained all managers to the point of self-reliance. • Frequently outperformed large volume locations (bigger cities)… Show more Simply Computing is the largest independent Apple retailer in Canada with 80+ employees in six stores and 16 Express locations. • Regional manager of three stores within Okanagan, BC. • Successfully opened two new stores in one year while maintaining strong metrics in the primary location • Hired for all locations and finalized all projects to completion. Trained all managers to the point of self-reliance. • Frequently outperformed large volume locations (bigger cities) with better profit margins and other core metrics. • Created highly profitable new services that are still used by the company today. • Primary presenter and teacher for the Mac Users Group for our territory, teaching in university auditoriums and hosting classes of up to 100 participants. Extracurricular time helped the community while earning trust as the expert. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Training Manager - American Express

  • 2000 - 2006

  Kamloops BC CAN - Tuscon AZ USA • Trained classes on a 7-week curriculum: specialized in sales strategies. • Traveled throughout North America to teach curriculum, and share best practices by managing and training new staff at new and established centres. • Eliminated learning gaps and effectively instructed students utilizing innovative teaching aids, motivational and implementation strategies. • Utilizing a high level of professional energy, I consistently kept the highest retention of staff, and best… Show more • Trained classes on a 7-week curriculum: specialized in sales strategies. • Traveled throughout North America to teach curriculum, and share best practices by managing and training new staff at new and established centres. • Eliminated learning gaps and effectively instructed students utilizing innovative teaching aids, motivational and implementation strategies. • Utilizing a high level of professional energy, I consistently kept the highest retention of staff, and best sales results. Show less



IG Wealth Management

• Canada
• Financial Services
• 700 & Above Employee

• Financial Consultant

  • 2001 - 2002

  Kamloops Worked one-on-one with clients to develop an investment plan that’s tailored to their needs. Created easy-to-understand, long-term investment strategies to help keep clients financial futures on track. This job sucked, and I recommend that nobody works for this company, ever.