Bookkeeper and Manufacturing Assistant

• Apr 2021 - Present

➢ I maintain Accounts Receivable to create and distribute invoices in a timely manner and ensure that customers are paying within their terms. With an emphasis made on ACH payments, I have helped to streamline the payment process. I also follow up with customers who have missing payments and overdue invoices to limit delinquency. ➢ In an effort to maintain good working relationships with our vendors, I enter in all Accounts Payable invoices as they are received. I utilize any discount terms that may have been extended to us when preparing payments and will reach out to vendors when a product has been received without an invoice so that we remain in good standing. ➢ I answer the phone and monitor the inbox to field customer questions and orders as they arrive. ➢ To keep our customer database up to date, I will record any changes in billing address, terms, customer category, main contact, and any other pertinent adjustments as they occur. ➢ I maintain a tracking sheet of all sales that shows breakdowns by product line and comparisons to the previous week, month, and year to chart growth or loss in specific areas, and help forecast inventory needs. ➢ I keep our company website information up to date as we make changes to our product offerings and informational material so that our customers can be well informed of our products. ➢ I assisted in the selection of a new Credit Card processor for the company and worked with them to help shape their program to meet the needs and workflow of our company. I then created the training document for internal use so the sales team could securely collect and store Credit Card data over the phone with the customer at the time of the sale. ➢ As we ship globally, I fill out Certificates of Origin and other important shipping documents for our shipping department and maintain the records. ➢ I stay knowledgeable on the various sales platforms our customers utilize so that our records match. Show less

General Manager

• Apr 2019 - Apr 2021

➢ I directly oversaw the hiring, training, and development of a core team of 6 theatre leaders and a floor staff team of approximately 25 employees while working towards collective goals as part of a larger district, region, and company.➢ I identified areas of guest service that needed to be improved through use of the guest feedback survey program. With my team of theatre leaders, I developed plans to focus and repair guest relations and improve our scores on a steady week over week basis.➢ Under my leadership, back office cash handling mistakes had been greatly reduced, and most months had 0 banking errors. Through increased training and new systems and processes implemented by me, we were able to save costs by reducing our banking fees.➢ The theatre would undergo a yearly audit which would cover all aspects of the business; attendance numbers, financials, inventory controls, security, loyalty program and brand management, health standards, and paperwork management. I inspired the leaders to become “experts” in certain facets of the business and we were able to improve our audit scores by 93 points and maintain this higher level of operation through proper training of staff members.➢ I was responsible for daily, weekly, and monthly reporting of KPIs and made it a new focus for leaders, so they were aware of the building’s strengths and weaknesses as we worked to meet our goals.➢ As the main Accounts Payable Manager for the location, I forged good working relationships with local vendors by quickly entering all invoices and transactions into the accounting system. I implemented an invoice and credit card purchase tracking system to reduce the time taken in reconciling the monthly P&L Statements.➢ I worked with our Film Booking Office to ensure we could increase profit by playing the best product at the best times. I would then carefully review and manage the workforce schedules to make sure payroll costs were in line with business levels. Show less

Deputy General Manager

• May 2018 - Apr 2019

Assistant Manager

• Aug 2014 - May 2018

Floor Staff

• Aug 2013 - Aug 2014

Website Consultation Specialist

• Dec 2014 - May 2016

➢ I would call out to various small business owners and discuss in detail their operations and how they wanted to be portrayed online. I would then take the information and turn it into engaging and unique content for their websites and determine key words and phrases for their backend meta data to help drive web traffic to their site. ➢ Internally, I was responsible for the account from its assignment to me through Salesforce and then keeping all parties involved with the account up-to-date on progress through a CRM system until passing it along to the design team. ➢ The client and I would discuss the visual components of the website from color scheme, pictures, and layout. I would synthesize this information and deliver the instructions to our design team to help bring the customer's vision into reality for their new website. Show less