Experience

Mesa Community College

• United States
• Higher Education
• 700 & Above Employee

• Senior Network and Systems Administrator

  • Nov 2022 - Present

  Monitoring computer networks for signs of trouble such as slow performance or security breachesMaintaining and troubleshooting the company’s computer network system to ensure optimal performanceAssisting in planning, implementing, and maintaining computer networks and systemsInstalling new software and updating existing software applications on workstations, servers, or network devicesProviding technical support to help users troubleshoot problems with their computer systemsCoordinating network upgrades, including installing new hardware or software components when necessaryCreating documentation to help other IT staff members understand how to use new technologiesDesigning and implementing security measures to protect data from unauthorized access and theftManaging the computer network budget by collaborating with other departments to determine their needs



Lucrative Detailing

• Independent Business Owner

  • Sep 2018 - Present

  Automotive detailing using the best quality products and materials, and goes beyond regular cleaning of cars, and provide better quality and service than your typical drive through car wash, which we uphold best practices to provide the best experience for all customers. Automotive detailing using the best quality products and materials, and goes beyond regular cleaning of cars, and provide better quality and service than your typical drive through car wash, which we uphold best practices to provide the best experience for all customers.



Auer Precision Company

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Network Administrator

  • Aug 2020 - Oct 2022

  • Oversee and update assigned support service requests.• Handle daily technical support activities on desktop support, data network and server management.• Installed, administered, updated and maintained all Windows operating systems, including servers, desktop, laptop, and applications installed in the systems.• Setup desktop computers and peripherals and test network connections.• Install and test desktop software applications and internet browsers.• Test computers to ensure proper functioning of computer systems.• Train end users on usage of computer hardware and software.• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.• Adhere to policies as per corporate manuals and directives.• Extend computer support for systems’ software and hardware.• Interact with staff on desktop problems and their resolution.• Network and connect computers within organization to better communication.• Order or buy computer systems and liaise with purchase and supplies department.• Maintain computer peripheral devices like printers and resolve associated problems.• Asset management and peripherals (receiving, inventory, check in and check out)



Northern Trust

• United States
• Financial Services
• 700 & Above Employee

• Desktop Support Engineer (Wipro)

  • Jan 2019 - Aug 2020

  ⦁ Oversee and update assigned support service requests.⦁ Handle daily technical support activities on desktop support, data network and server management.⦁ Setup desktop computers and peripherals and test network connections.⦁ Install and test desktop software applications and internet browsers.⦁ Test computers to ensure proper functioning of computer systems.⦁ Train end users on usage of computer hardware and software.⦁ Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.⦁ Adhere to policies as per corporate manuals and directives.⦁ Extend computer support for systems’ software and hardware.⦁ Setup computers and install software for various applications and programs.⦁ Interact with staff on desktop problems and their resolution.⦁ Network and connect computers within organization to better communication.⦁ Order or buy computer systems and liaise with purchase and supplies department.⦁ Maintain computer peripheral devices like printers and resolve associated problems.



Equity Title Agency

• Network Administrator

  • Oct 2014 - Sep 2018

  • Implemented a ticketing system and network monitoring system for seamless communication with customers and giving up to date reports of network systems throughout the company.• Assisted and implemented a new firewall and VPN appliance.• Answered staff questions in person, via phone, or via email on all company supported applications.• Performed troubleshooting computer problems as well as hardware repair and maintenance• Determined source of computer problems (hardware, software, user access, etc.)• Provided Level 1 to Level 3 technical support of the Local Area Network (LAN) and Wide Area Network (WAN) environments• Advised staff on appropriate action• Served as liaison between staff and the technology department to resolve issues• Worked one-on-one with staff on application projects• Provided recommendations on company application purchases• Analyzed system architecture, planned and implemented more efficient and effective client device management practices• Documented resolutions for future reference.• Provided internal and end-user training on program functions and processes• Managed various user accounts such as Windows domain, email, and calendar, ensuring that the appropriate levels of security are maintained while enabling users to complete their work effectively.•Performed other related duties and participates in special projects as assigned.



HonorHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Helpdesk Analyst

  • Jul 2014 - Sep 2014

  • Answered staff questions in person, via phone, or via email on all company supported applications.• Performed troubleshooting computer problems as well as hardware repair and maintenance• Determined source of computer problems (hardware, software, user access, etc.)• Provided first level technical support of the Local Area Network (LAN) and Wide Area Network (WAN) environments• Worked one-on-one with staff on application projects• Analyzed system architecture, planned and implemented more efficient and effective client device management practices• Documented resolutions for future reference.• Provided internal and end-user training on program functions and processes• Managed various user accounts such as Windows domain, email, and calendar, ensuring that the appropriate levels of security are maintained while enabling users to complete their work effectively.



Pridestaff

• Hardware/Network Engineer

  • Mar 2014 - Jun 2014

  • Imaged and deployed computer systems in various schools.• Installed, repaired and maintained numerous networking systems internally.• Assisted in connecting miscellaneous audio/video systems in classrooms.• Restructured network infrastructure to accommodate new installed systems.• Performed other related duties and participates in special projects as assigned. • Imaged and deployed computer systems in various schools.• Installed, repaired and maintained numerous networking systems internally.• Assisted in connecting miscellaneous audio/video systems in classrooms.• Restructured network infrastructure to accommodate new installed systems.• Performed other related duties and participates in special projects as assigned.



Pace

• United Kingdom
• Airlines and Aviation
• 500 - 600 Employee

• Tier 1 Technical Support

  • Apr 2012 - Oct 2012

  • Average tech support calls ranging from 40-60 per day.• Provided technical support for clients.• IP-DSL, VOIP, & TV service.• Troubleshoot customers’ problems.• Sales and billing support. • Average tech support calls ranging from 40-60 per day.• Provided technical support for clients.• IP-DSL, VOIP, & TV service.• Troubleshoot customers’ problems.• Sales and billing support.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Engineman

  • Sep 2007 - Sep 2011

  • Provided technical support for clients.• Responsible for $3 million of equipment.• Managed 15 people for auxiliary course.• In charge of operation, maintenance and logistics of 2 Emergency Diesel Generators, 2 small boats, 6 LPAC and 2 HPAC, 9 water heaters, 3 refrigeration units and 6 A/C units.• In charge of potable water system for the entire ship.• Participated in numerous exercises involving small boat operations and deballasting details. • Provided technical support for clients.• Responsible for $3 million of equipment.• Managed 15 people for auxiliary course.• In charge of operation, maintenance and logistics of 2 Emergency Diesel Generators, 2 small boats, 6 LPAC and 2 HPAC, 9 water heaters, 3 refrigeration units and 6 A/C units.• In charge of potable water system for the entire ship.• Participated in numerous exercises involving small boat operations and deballasting details.