Experience

Bruni & Campisi, Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• General Manager

  • Dec 2016 - Present



Informa

• United Kingdom
• Information Services
• 700 & Above Employee

• Call Center Manager

  • Nov 2009 - Jun 2016

  Maintaining and improving call center operations by monitoring system performance. Identifying and resolving problems; preparing and completing action plans; completing system audits and analyses Managing system and process improvement and quality assurance programs; installing upgrades. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Call Center Supervisor

  • Nov 2003 - Jun 2009

  Supervised, motivated and evaluated a team of 10-15 quota based high volume call center representatives who were dedicated to customer retention.Managed the HR functions of training and development for each of my team members. Handled and resolved all escalated team issues from both internal and external customers.Managed team performance to meet departmental goals including productivity, service level agreements, and customer satisfaction objectives.Recipient of Crown Club Award (2008) with average monthly attainment of 178%.



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Adjuster

  • Dec 2001 - Aug 2003

  Verified customer’s auto coverage as specified by the policy terms. Investigated reported vehicle accidents to determine exposure and liability.Inspected vehicle damages to determine cause of loss and extent of damage. Inspected and estimated vehicle damages.Evaluated bodily injury cases. New York State licensed Claims Adjuster.Created detailed estimates using Mitchell and other estimating programs.



Tommy Hilfiger

• Netherlands
• Retail Apparel and Fashion
• 700 & Above Employee

• Associate Store Manager

  • May 1998 - Dec 2001



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Sep 1996 - May 1998