Experience

LightPoint NW

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Engineer

  • Mar 2022 - Present

  Desktop Responsibilities: • Setup and configure new computers to be deployed • VPN installation and troubleshooting • Troubleshooting and installation of printers • Troubleshooting Outlook • Troubleshooting Windows performance issues • Software installation • Troubleshooting issues with Microsoft Teams • Mapping and managing permissions for shared drives • Installation and troubleshooting of scanners • Troubleshooting ECW EMR Clinical Software • Troubleshooting Athena EMR Software • Troubleshooting hardware issues such as monitors, docking stations System Administration: • Microsoft 365 administration of user accounts, shared mailboxes, distribution lists, and SharePoint • AD administration and management of user accounts and permissions



Mosaic Medical

• Canada
• Public Safety
• 1 - 100 Employee

• IT Support Specialist

  • Feb 2021 - Feb 2022

  This was a robust role with many different responsibilities ranging from user support to project work. User support could entail issues with applications such as VPN, Outlook, EPIC, or printing/scanning issues. There was also ticket support for the users as well as remote support. Project work could involve setting up a new Clinic. This would involve the complete setup of workstation areas, exam rooms and office spaces with IT related equipment based on user/office location needs. There would also be travel time to other local clinics/offices to setup equipment or handle an issue for a user.



First Internet Bank

• United States
• Banking
• 200 - 300 Employee

• Desktop Support Technician

  • Jan 2021 - Jan 2021

  This was a Project for two locations here in Bend. The project work included replacing the current receipt printers with new check scanners and new receipt printers at the teller locations. The project also included replacing the current Dell Wyse thin client computers for new Lenovo Thin client computers also at the teller locations at each branch in Bend. This was a Project for two locations here in Bend. The project work included replacing the current receipt printers with new check scanners and new receipt printers at the teller locations. The project also included replacing the current Dell Wyse thin client computers for new Lenovo Thin client computers also at the teller locations at each branch in Bend.



First Interstate Bank

• United States
• 1 - 100 Employee

• Desktop Support Technician

  • Dec 2020 - Dec 2020

  This was a Cisco phone replacement project for First Interstate Bank at multiple locations. This was a Cisco phone replacement project for First Interstate Bank at multiple locations.



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Deskside Technician II

  • Mar 2020 - May 2020

  This was an imaging project for Robert Half. Robert half needed to image about 2,000 machines for their employees. This was an imaging project for Robert Half. Robert half needed to image about 2,000 machines for their employees.



Calpine Energy Solutions, LLC

• United States
• Renewable Energy Semiconductor Manufacturing
• 300 - 400 Employee

• Tier II Technician

  • May 2019 - Dec 2019

  I am the onsite technician responsible for the support of 50 users including some of the firm’s legal, HR and Facilities teams. I work closely with the site’s office manager to ensure that IT policies and procedures are being followed and users’ needs are being met. I am the onsite technician responsible for the support of 50 users including some of the firm’s legal, HR and Facilities teams. I work closely with the site’s office manager to ensure that IT policies and procedures are being followed and users’ needs are being met.



Grant Thornton

• Chile
• Business Consulting and Services
• 100 - 200 Employee

• Tier II Technician

  • Feb 2016 - May 2019

  I am the onsite technician responsible for the support of 150 users including some of the firm’s partners. I work closely with the site’s office manager to ensure that policies are up to date and followed according to company guidelines. My daily responsibilities include but are not limited to the following •Support of all users ranging from issues regarding low disk space, Outlook, functionality with GT related software, office phone support and setup, ticketing and work orders. •Video Conferencing setup. Most of the VC rooms utilize a touch pad device that I use to configure the room to be ready for a scheduled VC. The VC itself will automatically sync when the conference is set to start. The smaller VC rooms utilize a portable VC unit with a TV and remote control to configure for the room. •Asset Management of all laptops and desktops for the purpose of refreshes, assignment to users, lease management and tracking of computer availability at other locations. •Refreshes. GT leases it’s computers from Lenovo on a 2 year term. When the lease is nearing its term end I am sent new machines to process any current refreshes for the month based on the updated information in Service Now Asset Management tool. •New Hires. I am given all new hire information from the HR manager which I then use to setup the new hires machine with. This includes imaging of the machine, running the proper build script based on line of business(Tax, Audit, Administration). This will determine what software gets installed on the machine for them. •Daily monitoring of the Remedy ticketing system for both Incident tickets and work orders to be processed. •I assist in the process of all work orders that are submitted for equipment. Once the order has been approved I am responsible for sending the ticket our ordering team for completion •I am responsible for maintaining the stock levels in my IT room and if need be submitting orders to replenish any low stock.



Siemens Medical Solutions

• Germany
• Medical Practices

• onsite technician

  • Apr 2015 - Feb 2016

  For this site I am the support technician to the lead. I help share the responsibility of tasks and tickets with the lead. I’m also brought in to help assist with special on site projects. •Processing tickets through the Alliance ticketing application •Troubleshooting and resolving issues related to Outlook and IE •Re-imaging of computers including user profile setup and hard drive encryption •NetPro administrative duties including bit locker recovery, granting local Admin rights, assigning user ownership to a machine, creation of imaging tasks, resetting passwords. •Assisting in relocation of users equipment from one space to the other •Expansion of users displays using the Iogear USB external video cards •Maintenance of the users HDD in terms of disk space and functionality of the OS •Assisting our users with PKI and URA(VPN) issues and connectivity •Responsible for taking care of warranty issues related to the users machines and setting up repair visits •Mapping of Network Drives and Printers



Siemens Building Technologies

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Onsite technician

  • Apr 2015 - Feb 2016

  April 27th 2015-February 12th 2016. On site lead technician responsible for the support of all users running the Windows 7 environment covering a wide range of responsibilities such as •Processing tickets through the Alliance ticketing application •Troubleshooting and resolving issues related to Outlook and IE •Re-imaging of computers including user profile setup and hard drive encryption •NetPro administrative duties including bit locker recovery, granting local Admin rights, assigning user ownership to a machine, creation of imaging tasks, resetting passwords. •Assisting in relocation of users equipment from one space to the other •Expansion of users displays using the Iogear USB external video cards •Maintenance of the users HDD in terms of disk space and functionality of the OS •Assisting our users with PKI and URA(VPN) issues and connectivity •Responsible for taking care of warranty issues related to the users machines and setting up repair visits •Mapping of Network Drives and Printers



Health Informatics Society Australia

• remote support administration

  • Jun 2011 - Apr 2015

  Responsible to ensure all end users systems operating integrity, administration and maintenance to include: •Daily monitoring of servers and activity •Creation of VPN accounts on the wireless server •Creation of VPN profile connection on the Client machines •Creation/removal of user accounts in AD •Creation/removal of mailboxes in Exchange •Handling of IT ticket requests through OS ticket system •Creation/Re-distribution of user email aliases •Exporting of Outlook mailboxes •Creating Outlook Profiles •Identify/Determine Requirements for Hardware Configurations •Completed and managed hardware/software placement orders



Triplesec Security, Australia

• Internship

  • Mar 2011 - Jun 2011

  Participated in ongoing training and development expanding overall job responsibilities creating a specific job position. Worked closely with IT Director performing various administrative, maintenance and user account management duties. Performed in a virtual environment to include working within the SBS server 2008 system specifically dealing with AD, MS Exchange and server maintenance. Participated in ongoing training and development expanding overall job responsibilities creating a specific job position. Worked closely with IT Director performing various administrative, maintenance and user account management duties. Performed in a virtual environment to include working within the SBS server 2008 system specifically dealing with AD, MS Exchange and server maintenance.