Experience

Pacific Coast AV

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Audio Visual Technician

  • Mar 2023 - Present

  Vacaville, California, United States



Dan's Landscape Maintenance

• United States

• Landscaper

  • Apr 2020 - Jan 2023

  Solano County, California, United States • Mow lawns, prune trees and shrubs, and repair sprinkler systems • Use heavy equipment (tractors, flail mowers, and skid steers) to cut fire breaks in fields up to 70 acres as per county fire code • Design new landscaping and install new decking, hardscapes and outdoor lighting systems



Toast, Inc.

• United States
• Restaurants

• Product Support Specialist

  • Dec 2019 - Apr 2020

  Remote - California • Top 5 in lowest customer outreach time • 99% of issues solved in the first call • Offer outreach and support to customers that is beyond the scope of Tier 1 and 2 support teams based on a case queue. • Work closely with the post-live coordination team to outline customer billing needs, where applicable, based on hourly services rendered • Work autonomously to schedule additional customer correspondence • Perform troubleshooting of functionality issues • Advise internally… Show more • Top 5 in lowest customer outreach time • 99% of issues solved in the first call • Offer outreach and support to customers that is beyond the scope of Tier 1 and 2 support teams based on a case queue. • Work closely with the post-live coordination team to outline customer billing needs, where applicable, based on hourly services rendered • Work autonomously to schedule additional customer correspondence • Perform troubleshooting of functionality issues • Advise internally within the business when customer needs extend beyond the functionality of Toast’s software products

• Implementation Specialist

  • Feb 2018 - Dec 2019

  Boston, Massachusetts • Consulted with 1000+ customers on features of Toast Web and specific menu building needs ranging from small business to enterprise accounts. • Generate thousands of dollars in additional revenue by offering additional services • 100% success rate with no customer churn • Generate thousands of dollars in additional revenue by offering additional services • Trained 10 new employees across local and satellite office in Omaha, NE



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Inventory Control Manager

  • Dec 2015 - Feb 2018

  Boston, MA • Managed the #1 Inventory team in the Northeast Market • Managed over $300,000 worth of product • Raised audit scores 30 points resulting in 100% scores • Authored new communication channels between departments • Worked at and attended MGX FY2017 and Inspire FY2017 conferences after being nominated by Market Manager

• Product Advisor

  • Oct 2012 - Dec 2015

  Boston, Massachusetts, United States • Top salesperson 8 out of 12 months of 2015 • Top 10 in NPS (customer satisfaction) scores for 2014 and 2015 • Lead workshops and personal training to facilitate growth of customer knowledge. • Assisted in new store opening in King of Prussia, Pa. • Instrumental in the introduction and retail sales of Windows 8, Windows 10, Office 365, and the Surface line of products.



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Cafe Supervisor

  • Oct 2008 - Oct 2012

  Boston, Massachusetts, United States • Manage staff for two cafes • Spearhead initiatives that lead to a $1 million profit in FY2011 • Track inventory delivery and coordinate supplies resulting in 20% decline in food waste