Sr. Project Manager, Customer Delivery

• Aug 2023 - Present

Sr. Project Manager

• Oct 2021 - Aug 2023

Director, Customer Solutions & Project Management

• Nov 2015 - Nov 2021

The FIDELITONE Customer Solutions Group (CSG) is a structured, methodology driven team focused on both internal and external, divisional and enterprise wide projects. Members are methodical yet dynamic and strive to achieve customer satisfaction in the form of on-time, on budget, and well transitioned projects. With a 2014 team ROI close to $5 million and nearly 40 projects supported, the PMO strives to continuously add value add to the FIDELITONE organization.Recently, the additional responsibility of ownership of continuous improvement initiatives at FIDELTIONE has fallen under the PMO as well. This includes the identification and analysis of continuous improvement opportunities, construction of proposals, and presentation of solution to the organization. Following a consistent, repeatable process and approach to all identified areas of improvement while adding clear returns and value to the various functional areas of FIDELITONE. Show less

Project Management Office (PMO) Manager

• Mar 2015 - Nov 2015

The FIDELITONE PMO is a structured, methodology driven team focused fully on both internal and external, divisional and enterprise wide projects. Members are methodical yet flexible and strive to achieve customer satisfaction in the form of on-time, on budget, and well transitioned projects. With a 2014 team ROI close to $5 million and nearly 40 projects supported, the PMO strives to continuously add value add to the FIDELITONE organization. Types of projects include:- New customer implementation- Facility closures, moves, and start-ups- Implementation of internal operational efficiency initiatives (conveyor, automated carousel, mobile applications, etc..)- Management of 2 year IT Road-map projects (WMS, ERP, CRM, etc...) Show less

Customer Solutions Project Manager

• Jan 2013 - Mar 2015

Promoted to Customer Solutions Project Manager in January 2013 focusing on Project and Program Management:- Named Program Manager to oversee 9 projects within a single client at a given time, working with the Account Manager to align project's timelines and resources- Project Manager on multi-phased, re-designed conveyor implementation project- Successfully managed the on-boarding new division of one of Fidelitone's largest clients via a 25,000 sq./ft. facility move in an aggressive time-frame- Experienced on WMS and Conveyor implementation, facility moves/relocation, and new business implementations- Gained PMP Certification- Gained Six Sigma Yellow Belt Certification Show less

Operations Analyst

• Jun 2011 - Dec 2012

Worked in the Customer Solutions Group (CSG) as an Operations Analyst focusing on:- Project/Program Management- New Business Development/New customer implementation- Internal Improvements (Using Metrics to achieve results, Metrics tracking, identifying areas for possible efficiency gains, ETC...)- Network wide Improvements (Last mile/White Glove delivery analytics, revenue growth, ETC...) In addition, I am the Subject Matter Expert and Primary Level Support on the implementation of a new Warehouse Management System and material handling conveyor system. Show less

Team Member

• Jan 2011 - Apr 2011

• Worked with group members to gain market share, achieve above average returns, and raise stock price in a realistic business simulation • Worked with group members to gain market share, achieve above average returns, and raise stock price in a realistic business simulation

Senior Capstone Project Team Member

• Dec 2010 - Apr 2011

• Assessed and proposed new facility layout based on flow time, employee safety, and presented cost-benefit analysis • Assessed and proposed new facility layout based on flow time, employee safety, and presented cost-benefit analysis

Entrepreneurship Consulting Project Team Member

• Aug 2010 - Dec 2010

• Reviewed current state of company and presented four recommendations based on operations, technology, and social networking • Reviewed current state of company and presented four recommendations based on operations, technology, and social networking

Summer Intern

• May 2010 - Aug 2010

• Worked closely with project manger on launching a customer for 3PL services • Developed schedule and warehouse floor layout for Inter-Co transfers area • Documented employee processes and actions for Standard Operating Procedures (SOPs) • Worked closely with project manger on launching a customer for 3PL services • Developed schedule and warehouse floor layout for Inter-Co transfers area • Documented employee processes and actions for Standard Operating Procedures (SOPs)