Experience

Hill College

• United States
• Higher Education
• 100 - 200 Employee

• Personal Computer Network Technician II

  • Jan 2022 - Present



Dallas Metrocare Services

• Dallas/Fort Worth Area

• PC Support Specialist

  • Aug 2011 - May 2014

  Responsible for desktop support for all users and remote users at Metrocare Services clinics and sites. Responsible for any repairs that the computers may need. I am also responsible for getting quotes and ordering computers and computer related supplies for the end users. Responsible for desktop support for all users and remote users at Metrocare Services clinics and sites. Responsible for any repairs that the computers may need. I am also responsible for getting quotes and ordering computers and computer related supplies for the end users.



AMN Healthcare

• United States
• Staffing and Recruiting
• 700 & Above Employee

• • May 2010 - Jul 2011

  Job duties included desktop and phone support and supporting the user’s using remote desktop connection. I handle repairs to desktop and laptop PC’s, memory installations, switching power supplies, and swapping out hard drives. Other duties included any printing issues that the departments would have, either by changing toner or clearing paper jams that the user could not get to. Handled active directory and setting up new user accounts. Handled user’s issues either over the phone, desk side, or by email. Show less

• • May 2010 - Jul 2011



GWA Innovative Technology Inc

• Technical Support Representative Tier 2

  • May 2008 - Oct 2009

  Job duties included providing technical support for USDA field agents. Other duties included resetting password and unlocking user's accounts using Active Directory. I also helped user install printers, install wireless EVDO cards, troubleshooting EVDO connections, troubleshooting Cisco VPN connections, Black berry Desktop installation, tethering issues with the Blackberry and any wide variety of problems that the end user would have with their laptop or desktop computers. While with GWA our team became ISO 9001 certified. While with GWA, I was promoted to Tier 2 support. Show less