Technical Helpdesk Support

• Jun 2022 - Present

Transporter

• Aug 2019 - Jun 2022

● Knowledgeable using uber software by extensively going through the features ● Troubleshoot iOS mobile app to repair network connection for GPS navigation ● Demonstrates ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety ● Create Excel spreadsheets to maintain files on tracking mileage, maintenance, and other expenses ● Knowledgeable using uber software by extensively going through the features ● Troubleshoot iOS mobile app to repair network connection for GPS navigation ● Demonstrates ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety ● Create Excel spreadsheets to maintain files on tracking mileage, maintenance, and other expenses

Software Support Technician

• Jun 2013 - Aug 2019

● Managed job files, configured server/ network software and hardware, worked closely with third-party IT vendor department on implementing new technology or troubleshooting efforts ● Offered customer support in graphic design software, internal prepress support for prepress systems, and plating equipment to calibrate a variety of processing and proofing ● Created a prepress work instruction manual to identify methods to improve processes and address the company owner's ideas and… Show more ● Managed job files, configured server/ network software and hardware, worked closely with third-party IT vendor department on implementing new technology or troubleshooting efforts ● Offered customer support in graphic design software, internal prepress support for prepress systems, and plating equipment to calibrate a variety of processing and proofing ● Created a prepress work instruction manual to identify methods to improve processes and address the company owner's ideas and implementation plans. ● Ensure Pantone color suite is current with industry standards Show less ● Managed job files, configured server/ network software and hardware, worked closely with third-party IT vendor department on implementing new technology or troubleshooting efforts ● Offered customer support in graphic design software, internal prepress support for prepress systems, and plating equipment to calibrate a variety of processing and proofing ● Created a prepress work instruction manual to identify methods to improve processes and address the company owner's ideas and… Show more ● Managed job files, configured server/ network software and hardware, worked closely with third-party IT vendor department on implementing new technology or troubleshooting efforts ● Offered customer support in graphic design software, internal prepress support for prepress systems, and plating equipment to calibrate a variety of processing and proofing ● Created a prepress work instruction manual to identify methods to improve processes and address the company owner's ideas and implementation plans. ● Ensure Pantone color suite is current with industry standards Show less