Experience

BTC Inc
• United States
• Media Production
• 1 - 100 Employee
• Account Manager

  • Feb 2022 - Present


Bank of America

• United States
• Banking
• 700 & Above Employee

• Financial Center Manager

  • Mar 2017 - Feb 2022

  Responsible for designing and implementing tailored client strategies to ensure a differentiated experience with the organization, it's products, and services. Leverage organizational knowledge, resources, and tools to resolve complex problems in diverse, operational, and client situations. Drive the implementation of various digital enhancements and web-based/mobile tools to deliver enhanced financial performance and productivity for clients. Onboard and train associates to provide consultative style recommendations for products and services for clients to meet their unique needs. Show less

• Financial Center Operations Manager

  • Nov 2015 - Mar 2017



Pottery Barn

• United States
• Retail
• 700 & Above Employee

• Associate Store Manager

  • Apr 2014 - Nov 2015

  Oversaw the development and implementation of various strategic plans to drive local and regional sales metrics. Built critical relationships with regional vendors to drive sales and pursue collaboration opportunities. Created and maintained a team environment rooted in equity, respect, and development in accordance with Pottery Barn's People First philosophy. Oversaw the development and implementation of various strategic plans to drive local and regional sales metrics. Built critical relationships with regional vendors to drive sales and pursue collaboration opportunities. Created and maintained a team environment rooted in equity, respect, and development in accordance with Pottery Barn's People First philosophy.



Best Buy

• Retail
• 700 & Above Employee

• Connectivity Sales Manager

  • Jul 2013 - Apr 2014

  Managed the full-cycle recruitment process for customer service representatives. Created action plans to solve for opportunity areas around revenue growth, client experience. Oversaw initiative execution and socialized results. Plan and support ways to reach out to the community to make a positive impact and drive organic growth of the business such as Race for a Cure, Wounded Warrior, and Red Cross Blood drives.

• Best Buy Mobile Manager

  • Jul 2011 - Jul 2013