Experience

Pressable
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Senior Digital Marketing Manager

  • Jul 2023 - Present


GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Principal Product Manager

  • Sep 2022 - Feb 2023

  Much of my existing Pagely responsibilities, while tackling additional tasks throughout GoDaddy as a whole. Specializing in GoDaddy’s WordPress and commerce efforts. Much of my existing Pagely responsibilities, while tackling additional tasks throughout GoDaddy as a whole. Specializing in GoDaddy’s WordPress and commerce efforts.



Pagely®

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Minister of Propaganda

  • Jan 2019 - Feb 2023

  Responsible for all things education for Pagely, in addition to wearing many other hats. This includes: - Internal and external (user-facing) documentation. - Provide insights and decision making skills as a lead technical supporting role to the Director of Marketing. - Technical lead for various large-scale special projects, including full company rebrands, co-marketing opportunities, and product strategy. - Development of public-facing WordPress assets. - Primary point of contact for all website traffic analysis. Accomplishments include: - Fully overhaul public-facing technical content strategy. - Technical implementation lead, key decision maker, and development support for a full company rebrand in November 2021. - Assist the Director of Marketing in overhauling marketing PPC campaigns, copy, and conversion tracking. Show less



Rocketgenius, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Community Evangelist

  • Aug 2017 - Jan 2019

  Responsible for all things customer-facing, including sales, marketing, partnerships, and sponsorships.This has included:- Planning, developing, and implementing traffic and sales analytics.- Planning and implementation of customer retention and lead conversion strategies.- Launching and maintaining the Gravity Forms affiliate network from the ground up.- Coordinating sponsorships for events worldwide.- Developing new relationships with customers and 3rd-party developers while enhancing existing partnerships.- Planning, creating, and implementing pay-per-click marketing campaigns.- Management of all social media accounts, including coordinating with the support team to enhance customer satisfaction.- Planning and implementation of SEO strategies to increase traffic from search engines.- Writing and editing blog content, including new releases, tutorials, and feature highlights.- Coordinating with 3rd-party content teams to developer high-quality, engaging content. Show less

• Documentation Manager

  • Mar 2015 - Aug 2017

  Creating and maintaining documentation for end-users and developers to generate traffic, increase user experience, and decrease support requests.



InMotion Hosting

• United States
• Internet Publishing
• 100 - 200 Employee

• Customer Community Team Member

  • Sep 2013 - Mar 2015

  Responsible for maintaining community discussions, technical content writing, and decreasing customer contacts.I have successfully generated contact on high-profile topics and breaking news such as the Heartbleed bug of April 2014 in which this example ranked first page in Google bot domestically and internationally for high-profile keywords such as "OpenSSL Zero-Day" and "Heartbleed Tutorial" within a matter of hours.I have long-standing strength in highly competitive keywords such as "IMAP issues" in which I currently stand at #1 in Google.I have been able to increase the efficiency of already written content with various adjustments in which all have increased in traffic and ranking, including some which have climbed several pages within 72 hours of making my proposed changes.My close personal interaction with influential people within the WordPress community has gained InMotion Hosting various additional contact; some of which have now generated new traffic, sales, and increased overall brand exposure.I have personally bridged gaps between various departments, ensuring effective communication throughout the company.While the newest member of the team, as well as a peer in terms of job title, I have proven myself as a mentor to several other team members and have produced overall positive change across the department. Show less

• Tier 1 Advanced Technical Support

  • Aug 2012 - Sep 2013

  As Tier 1 Advanced Technical Support for InMotion hosting, I consistently lead the team in number of contact per hour, as well as customer compliments for resolved issues on shared, VPS, and dedicated hosting environments.I have received recognition from my supervisors, as well as have become a mentor to both new and tenured employees showing my dedicated leadership skills ensuring the continued development of my peers.



ER Gadget Pros

• General Manager

  • Mar 2011 - Jun 2012

  · Ensured the store and repair center are running smoothly · Developed main eCommerce website as well as outside contracted websites · Built and maintained Ubuntu Linux servers from the ground up · Developed large scale SEO for both ER Gadget Pros and their clients · Increased web traffic over 2000% · Repaired phones and computers in a highly competitive market · Ensured the store and repair center are running smoothly · Developed main eCommerce website as well as outside contracted websites · Built and maintained Ubuntu Linux servers from the ground up · Developed large scale SEO for both ER Gadget Pros and their clients · Increased web traffic over 2000% · Repaired phones and computers in a highly competitive market



TVL International

• Manufacturing
• 1 - 100 Employee

• Head of eCommerce

  • Mar 2010 - Dec 2010

  · Deployed and managed all online properties of TVL International · Increased sales and traffic through SEO and PPC campaigns · Oversaw design, development, and product shipping through all online channels · Trained employees from the ground up in eCommerce and server administration · Utilized out of the box thinking to establish company as a leader in the industry · Deployed and managed all online properties of TVL International · Increased sales and traffic through SEO and PPC campaigns · Oversaw design, development, and product shipping through all online channels · Trained employees from the ground up in eCommerce and server administration · Utilized out of the box thinking to establish company as a leader in the industry



Connextions Inc

• United States
• Hospitals and Health Care

• VOIP Technical Support Specialist

  • May 2009 - Mar 2010

  · Provided technical VOIP support to nearly 2.4 million subscribers · Assisted in the training of other employees to ensure mass knowledge · Provided technical VOIP support to nearly 2.4 million subscribers · Assisted in the training of other employees to ensure mass knowledge



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Computer Sales and Repair Specialist

  • Oct 2006 - Mar 2009

  · Consistently maintained top sales numbers for many years · Provided support for consumer computers · Recognized for stopping theft many times · Assisted in the knowledge and training of other Circuit City employees · Consistently maintained top sales numbers for many years · Provided support for consumer computers · Recognized for stopping theft many times · Assisted in the knowledge and training of other Circuit City employees



ClicKing

• Brazil
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Server Administration/Software Development

  • Mar 2008 - Nov 2008

  · Built all Linux servers from the ground up · Maintained both Debian and Red Hat based servers for security and stability · Developed load management scripts for Linux servers · Oversaw Linux software development · Built all Linux servers from the ground up · Maintained both Debian and Red Hat based servers for security and stability · Developed load management scripts for Linux servers · Oversaw Linux software development



GameStop

• United States
• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2005 - Nov 2008

  · Responsible for ensuring customer satisfaction · Maintained immaculate store cleanliness · Assisted in migration after purchasing EB Games · Handled inventory going to and from corporate offices · Maintained all current marketing and promotional materials · Responsible for ensuring customer satisfaction · Maintained immaculate store cleanliness · Assisted in migration after purchasing EB Games · Handled inventory going to and from corporate offices · Maintained all current marketing and promotional materials