Experience

SAMS CLUB

• United States
• 500 - 600 Employee

• Lead Member Service Supervisor

  • Feb 2014 - Present

  Managed 75 plus people. Did scheduling per red parry. Conducted training. Handled various job processes. Hiring, firing, scheduling, Deposited money, handled processes and procedures per job skills of each area of business to ensure quality standards are being met. Coordinated special projects and promotions. Handling ordering of goods and distribution. Maintained pricing of items sold. Over saw numerous areas of business, Café , front end cashiers, Member Services, Door greeters, Carts , Tobacco and Gas station. Show less


'Self-Employed'
• Real Estate
• 1 - 100 Employee
• Care Giver

  • Dec 2009 - Oct 2013


T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Customer service rep

  • Mar 2004 - May 2009

  Answer Calls and deliver exception customer service to build customer satisfaction and loyalty. Troubleshoot all technical inquiries regarding network coverage, device infomation and data services. Utilize all online resources/to troubleshoot and diagnose customer issue for resolution. Use applications. Stay current with email notifications regarding network issues. Provide effective and timely resoulution on a range of customer inquiries. Strive for one-call resolution of customer issues, increase the custome experience by providing information on new products, rate plans and services. Show less