Experience

Tri Star Energy

• United States
• Retail
• 100 - 200 Employee

• Sales Manager

  • Jan 2023 - Present



Delek US Holdings, Inc.

• United States
• Oil and Gas
• 700 & Above Employee

• Senior Wholesale Marketer and Sales Branded Fuel

  • Apr 2022 - Jan 2023



Majors Management, LLC

• United States
• Commercial Real Estate
• 1 - 100 Employee

• Area Sales Manager - GA, NC, OH, SC, TN, VA

  • May 2018 - Apr 2022

  • Manage budgeting, forecasting, and P&L for territory spanning 70 petroleum, C-store locations throughout six states, tasked with developing, servicing, and supporting convenience centers with gasoline and retail sales. • Oversee petroleum operations and independent business owners – dealers / operators - to ensure timely and proper implementation of programs. • Provide ongoing training and professional development to store personnel, including implementation of best practices and an exceptional level of customer service standards. • Conduct monthly quality assurance (QA) store audits, assessing and recommending improvements that positively affect sales, margins, costs and profitability to both the firm and store owners. • Negotiate and coordinate preferred vendor services for store merchandising. • Oversee new sites and acquisitions throughout the region. • Build rapport with current operators and conduct cold calling on potential new sites. • Apply extensive major fuel brand knowledge and implement best practices. Show less



Empire Petroleum Partners, LLC

• United States
• Oil and Gas
• 1 - 100 Employee

• Territory Manager

  • Mar 2016 - May 2018

  • Oversaw P&L for 89 petroleum, C-store locations throughout a 5-state territory. • Managed petroleum operations and independent business owners to guarantee proper program implementations. • Trained store personnel on maintaining brand standards established by major oil companies. • Performed quarterly evaluations with operators to improve profitability and to review current industry trends, ensuring competitiveness and profitability. • Secured new sites and assisted with upward of X acquisitions within the region. • Networked with existing site owners to enable organic territory growth. • Helped implement a lead tracking process to maximize time spent cold calling, resulting in a streamlined and more efficient process. Show less



Red Ventures

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Workforce Manager

  • Jul 2013 - Mar 2016

  • Managed sales queues to exceed goals set for utilization, abandon rate, and productivity. • Analyzed the key wins and losses of the business via daily reviews sent to senior management. • Prepared weekly staffing model consisting of agent schedules and call volume forecasting. • Launched and oversaw the Mover’s segment of the Energy Group. • Attended weekly sales operations meetings to improve efficiencies and increase profit. • Created new reporting via SQLyog and Excel to streamline operations and improve productivity. • Mentored other Workforce Managers to help develop skills and become more effective leaders. Show less



Party City

• United States
• Retail
• 700 & Above Employee

• Manager

  • Mar 2012 - Jul 2013

  • Managed day to day operations, including staffing, coaching, merchandising, profitability and expenses. • Recruited new hires; trained staff to properly implement exceptional customer service standards. • Exceeded company goals consistently, reducing employee turnover and substantially increasing profit margin through strategic staffing and extensive training. • Collaborated with District Manager to streamline the merchandising process. • Managed day to day operations, including staffing, coaching, merchandising, profitability and expenses. • Recruited new hires; trained staff to properly implement exceptional customer service standards. • Exceeded company goals consistently, reducing employee turnover and substantially increasing profit margin through strategic staffing and extensive training. • Collaborated with District Manager to streamline the merchandising process.



Parks Pets LLC

• Charlotte, NC

• Business Consultant

  • Mar 2010 - Jul 2010

  • Provided a range of comprehensive consulting-based services across administration, operations, financial, and human resources. • Performed accounting, hiring, analysis of companies existing practices, business strategies, marketing, logistics and recommendations to improve success. • Purchased goods and negotiated pricing with vendors to secure competitive contracts. • Increased overall profitably by working with the store owners to implement processes and training, resulting in improved customer service and increased employee morale. Show less



PetSmart

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Aug 2008 - Mar 2010

  • Oversaw day-to-day operations of a $100K+ weekly store business. • Hired, trained, and managed 4 location managers and 35 employees. • Developed all intangible services, sales growth, shrink, and controlling labor margin. • Managed profitability, payroll, inventory control, expenses, and merchandising. • Doubled customer satisfaction rankings from the prior year. • Oversaw day-to-day operations of a $100K+ weekly store business. • Hired, trained, and managed 4 location managers and 35 employees. • Developed all intangible services, sales growth, shrink, and controlling labor margin. • Managed profitability, payroll, inventory control, expenses, and merchandising. • Doubled customer satisfaction rankings from the prior year.



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Assistant Store Manager

  • Nov 2003 - Aug 2008