Experience

Kemba Credit Union

• United States
• Banking
• 1 - 100 Employee

• Senior Collections Specialist

  • Oct 2008 - Present

  • Perform collections on 30-day to 60-day delinquent accounts including redemption functions to bring account current and refinance. • Create payment plans and financing solutions with customers with past due accounts to avoid repossession and delinquency. • Serve as KEMBA representative at auto auctions to perform the sale of repossessed vehicles and customer bankruptcy filings including court procedures and paperwork filings. • Perform collections on 30-day to 60-day delinquent accounts including redemption functions to bring account current and refinance. • Create payment plans and financing solutions with customers with past due accounts to avoid repossession and delinquency. • Serve as KEMBA representative at auto auctions to perform the sale of repossessed vehicles and customer bankruptcy filings including court procedures and paperwork filings.



Cincinnati Postal Employees Credit Union

• Cincinnati, OH

• Loan Officer

  • Oct 2005 - Oct 2008

  • Processed mortgage, automobile, and personal loans from application to closing. • Analyze credit history information including: credit card reports, credit ratings, and lien filings status to make recommendation of loan approval or denial. • Created loan repayment and financial plan with customer post loan close including: introductory counseling, repayment schedule, and overall budget initiation. • Utilized systems Member Relationship Plus for project management and customer communication documentation. • Communicated effectively with Credit Committee and insurance companies to evaluate loan eligibility. Show less



Three Rivers Auto Recovery

• Cincinnati, OH

• Owner & President

  • Jul 1997 - Feb 2005

  • Managed overall day-to-day operations of towing and recovery business. • Executed Human Resources functions of hiring and terminating personnel, providing employee training, as well as upholding organization conduct policies. • Performed Accounting procedures: accounts payable/receivable, creation/closure of customer accounts, and internal audit processes. • Collaborated with payroll company to record personnel work hours and process weekly payroll. • Monitor financial wellness reporting involving revenue projections and budgetary shortfalls. • Oversee the production of printed advertisement materials including company letterhead, marketing brochures, signage, and truck branding. • Collaborated with local banks, finance companies, government municipalities, AAA, and various insurance companies to work on their accounts for repossession, towing and impounding. • Worked with local police departments including, North Bend, Addyston, Delhi, Cleves and Hamilton County on DUI and traffic violation repossession and towing rotations. • Used investigative techniques to uncover accountholders in the efforts to recover their vehicle. Show less



Tri State Auto Recovery

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Operations Manager

  • Nov 1991 - Jul 1997

  • Managed day-to-day towing and recovery operations of the business. • Served as manager for 12 employees across including drivers and administration personnel. • Served as primary contact for all business and banks whom we partnered with to recover delinquent automotive, boat, and RV accounts. • Handled customer complaints and performed customer satisfaction measures including serving as the liaison between the financial institution that filed repossession and the customer affected. Show less



Provident Bank

• United States
• Banking
• 700 & Above Employee

• Installment Loan Collector

  • Jul 1987 - Nov 1991

  • Managed the collections and payment plans for past due loan accounts. • Maintained car dealership inventory inspection procedures for past and future inventory financing. • Served as The Provident Bank representative in customer bankruptcy filings including court procedures and paperwork filings. • Managed the collections and payment plans for past due loan accounts. • Maintained car dealership inventory inspection procedures for past and future inventory financing. • Served as The Provident Bank representative in customer bankruptcy filings including court procedures and paperwork filings.