Inbound Sales Specialist

• Jul 2019 - Present

My goal is to successfully build and implement a structure to handle inbound marketing leads while assisting our sales team to track and close projects, predict sales, and prospect new business. In addition, I bridge the gap between the marketing team and sales managers, while successfully helping streamline Parterre's digital strategy by working directly with customers and facilitating the next steps with qualified leads.

Customer Service Representative

• May 2016 - Present

Field incoming customer callsEnter and maintain accurate new and updated customer data into software systemAnswer product/service questionsLiaise between corporate office and customer to resolve customer concernsCommunicate with vendors regarding claims and warranty issuesUnderstand and resolve customer complaints independently or escalate to managementFollow up on client issues to ensure problems and concerns are resolved appropriatelyMaintain constant contact with customer until service resolutionCommunicate changes to internal teams in a timely mannerFiling, faxing, scanning, and other administrative support duties assigned Show less

Facilities Manager

• Feb 2013 - Apr 2016