Help Desk Technician 2

• Apr 2018 - Present

IT Support Specialist

• Oct 2017 - Feb 2018

In October, Pain Doctor decided to stop supporting their side projects and concentrate on their own systems, they released the contracts and were about to let those of us that supported those side projects go, Controlalt.it took over the contracts, basically the same job and position, Spin-off of Pain doctor so to speak In October, Pain Doctor decided to stop supporting their side projects and concentrate on their own systems, they released the contracts and were about to let those of us that supported those side projects go, Controlalt.it took over the contracts, basically the same job and position, Spin-off of Pain doctor so to speak

IT Support Specialist

• Jan 2017 - Oct 2017

I was assigned to support a side project of Pain Doctor (Austin Arise Medical Center, Northwest Hills Surgical Hospital, Cedar Park Surgery Center, Stonegate Surgery Center, and Dr. Smiley's Private Practice) as my primary responsibility and to be backup support for Pain Doctor itself. I was assigned to support a side project of Pain Doctor (Austin Arise Medical Center, Northwest Hills Surgical Hospital, Cedar Park Surgery Center, Stonegate Surgery Center, and Dr. Smiley's Private Practice) as my primary responsibility and to be backup support for Pain Doctor itself.

IT Support Specialist

• Oct 2015 - Jan 2017

This was a temporary position through Volt This was a temporary position through Volt

Network Engineer

• Jul 2015 - Oct 2015

Network equipment Rollouts--Remove and replace Cisco switching, distribution, routing, In MDF and IDF, also installed Cisco Access Points and IP Phones for Texas Schools This was a temporary position through thier own staffing agencey Network equipment Rollouts--Remove and replace Cisco switching, distribution, routing, In MDF and IDF, also installed Cisco Access Points and IP Phones for Texas Schools This was a temporary position through thier own staffing agencey

Technical Analyst

• Feb 2014 - Jul 2015

Technical support for LifeSize Video Conferencing Hardware and Software Products Technical support for LifeSize Video Conferencing Hardware and Software Products

Business Support Services Professional

• Mar 2013 - Dec 2013

•Provides technical troubleshooting and customer support. •Provides technical troubleshooting of customer premise equipment including personal computers, laptops, eMTA's, cable, modems, routers, and software to understand the root cause of the problem. This includes eMTA and cable modem connectivity, Digital Converters, HD Converters and set up, DVR's, E-mail, Network Card configurations, PC Operating Systems support, number portability, degradation of service, and understanding of firewalls. •Demonstrates courtesy, patience, and troubleshooting skills in customer relations. •Provides clear and concise information to both customers and other internal departments. •Utilizes a variety of software applications to administer customer account information and diagnose and resolve technical difficulties. Moved to Texas following my wife's Career Show less

Customer Service Payroll Systems-- Temp

• Jun 2012 - Dec 2012

Supported payroll in a client call center: system problem resolution through effective interface and communication, Solve practical problems including data, payroll calculations, state and federal tax calculations, with a variety of concrete variables in situations where only limited standardization exists interpret a variety of instructions furnished in written, oral, and diagram, Manage time and prioritize client issues Supported payroll in a client call center: system problem resolution through effective interface and communication, Solve practical problems including data, payroll calculations, state and federal tax calculations, with a variety of concrete variables in situations where only limited standardization exists interpret a variety of instructions furnished in written, oral, and diagram, Manage time and prioritize client issues

Insurance Agent / Independent / Outside Sales

• Dec 2010 - Dec 2012

Life, Final Expense, and Mortgage Protection Insurance Life, Final Expense, and Mortgage Protection Insurance

Tuition Collector

• Feb 2012 - Jun 2012

Site Finder Outside Sales

• Sep 2011 - Dec 2011

Site Finders are responsible for securing new site locations to place clothing collection boxes and manage current site/host locations. The site finder's daily activities consist of immersing themselves in the community and building relationships with local business owners in pursuit of their permission to host a clothing collection box and to attend to issues with current host site accounts. Please note, in New England site finding pretty much shuts down for the winter. Site Finders are responsible for securing new site locations to place clothing collection boxes and manage current site/host locations. The site finder's daily activities consist of immersing themselves in the community and building relationships with local business owners in pursuit of their permission to host a clothing collection box and to attend to issues with current host site accounts. Please note, in New England site finding pretty much shuts down for the winter.

SK Kiosk Retail Sales

• Aug 2010 - Nov 2010

Sold mobile devices, service and warranties on a retail level Sold mobile devices, service and warranties on a retail level

Service Coordinator

• May 2003 - Aug 2010

I managed a team of technicians, scheduled service for retail government and business customers. Oversaw billing and invoicing, spearheaded dispute resolution, developed and track quality control procedures and proficiency matrices, prioritized service and helped develop service rates and Business service contracts, Assisted business sales as a liaison between service and business sales staff, Prioritize shipping when unnecessary, reported to service manager and President of the company directly on daily operations. Moved to Southern NH following my Wife's Career. Show less