Experience

TranStar National Title

• Real Estate
• 1 - 100 Employee

• Closing Coordinator

  • Nov 2013 - Present



Rose International Contracted by Thomson Reuters

• Firm Edition Support Representative

  • Jun 2012 - Oct 2012

  Assisted clients with various issues within the ONESOURCE platform software to complete their tax returns Exceeded daily call volume and resolution rate goals that ensured client issues were fixed properly and accurately Developed strong rapport with clients to guarantee the best possible customer service was received Received high remarks from managers for the detail of work and commitment to the overall goal of the team Assisted clients with various issues within the ONESOURCE platform software to complete their tax returns Exceeded daily call volume and resolution rate goals that ensured client issues were fixed properly and accurately Developed strong rapport with clients to guarantee the best possible customer service was received Received high remarks from managers for the detail of work and commitment to the overall goal of the team



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2011 - May 2012

  Leveraged knowledge of Macy’s wide array of products in order to fulfill customer needs Consistently exceeded daily footwear sales quotas by an average of 50%-100% Actively promoted Macy’s loyalty cards to help build a strong customer base and improve store profitability Leveraged knowledge of Macy’s wide array of products in order to fulfill customer needs Consistently exceeded daily footwear sales quotas by an average of 50%-100% Actively promoted Macy’s loyalty cards to help build a strong customer base and improve store profitability



Dillard’s– Frisco and Fairview

• Sales Associate

  • Jan 2010 - Aug 2011

  Developed and managed customer relationships to maximize service satisfaction Generated sales of over $1,000 daily towards a weekly budget of $5,000 Utilized Dillard’s internal operating system to execute customer orders, online orders, and perform inventory checks Managed cash on an everyday basis and maintained balancing of cash accounts at end of day Developed and managed customer relationships to maximize service satisfaction Generated sales of over $1,000 daily towards a weekly budget of $5,000 Utilized Dillard’s internal operating system to execute customer orders, online orders, and perform inventory checks Managed cash on an everyday basis and maintained balancing of cash accounts at end of day



Nordstrom Rack

• Customer Service Representative

  • Sep 2009 - Dec 2009

  Greeted customers and assisted with in store customer inquiries and phone calls Coordinated with a team of five other customer service representatives to ensure quick and reliable check out process Organized merchandise and managed cash balance at end of day Greeted customers and assisted with in store customer inquiries and phone calls Coordinated with a team of five other customer service representatives to ensure quick and reliable check out process Organized merchandise and managed cash balance at end of day



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• Model/Sales Representative

  • Oct 2008 - May 2009

  Greeted customers and introduced them to newest line of products Maintained a clean and organized merchandise sales floor to ensure customer accessibility to products Performed auditing of merchandise inventory and implemented layout changes to the sales floor Greeted customers and introduced them to newest line of products Maintained a clean and organized merchandise sales floor to ensure customer accessibility to products Performed auditing of merchandise inventory and implemented layout changes to the sales floor