Manager, Implementation Project Management

• Jan 2022 - Present

Oversees customer implementation, develops and maintains project management methodologies, and drives process improvement. Oversees customer implementation, develops and maintains project management methodologies, and drives process improvement.

Project Manager

• Jan 2017 - Jan 2022

Senior Project Manager

• Mar 2014 - Nov 2016

Managed projects for the Corporate Banking business lines within Associated Bank. Responsibilities included managing activities of internal colleagues, contractors, and software vendors. Worked with IT Managers during project initiation to develop project estimates and determine project staffing needs. Monitored Corporate Banking portfolio of projects to verify the PMO was providing an accurate status of projects, including dates and project financials. Managed projects to upgrade Foreign Exchange currency trading system and implement a new Commodity Derivatives trading system. Also managed the implementation of a Docusign solution, to record customer signatures on agreements and archive them for retrieval in the future. Show less

Software Quality Assurance, Supervisor

• Jun 2009 - Mar 2014

Managed a team of 12 Software Quality Assurance Analysts.Communicated with project managers and IT managers to understand testing needs for upcoming IT projects and assign QA resources appropriately.Coordinated testing team activities and worked with IT and business leadership to communicate the status of testing and key project defects in the claims processing system improvement project.Coordinated performance testing activities with the purpose of evaluating how the claims processing system will perform over time as new code is implemented and the number of users and size of the database increases.Identified and implemented improvements to software testing processes that enhanced the quality of testing and facilitated the process of communicating results to other areas of IT and the business.Responsible for managing resources to test production issues. Communicated testing status to IT and Business Leadership and coordinates additional regression and integration testing activities to verify the quality of application software releases.Created an annual budget for the SQA testing team; reviews testing needs for upcoming projects and makes decisions regarding need to increase headcount. Responsible for reviewing resumes and interviewing candidates to fill positions so the team will be staffed appropriately for planned work. Show less

Project Manager

• Aug 2006 - Jun 2009

Led a company-wide initiative to implement the National Provider Identifier. o The project included the application development to process claims with the National Provider Identifier, working with the Provider Network group to coordinate communication with dentists, and working with operations to ensure the teams understood how claims would be received and processed differently with NPI.After DentaQuest acquired a company that administers dental claims, managed the activities related to migrating technical and operational activities to the DentaQuest claims processing system. Included leading a team of project managers who managed the project work to migrate activities from the original company in Florida to DentaQuest in Wisconsin.Was among the first project managers hired in a new IT organization at DentaQuest in 2006. Helped to develop project management documentation and processes. Show less

Project Manager

• Feb 2002 - Aug 2006

As an Implementation Project Manager, was responsible and accountable for bringing new clients onto the Fiserv VISION system. Worked to improve project management documentation to formalize the implementation process. Managed the installation of a suite of desktop products, to assist banks with the conversion to the Fiserv VISION processing system. As an Application Development Project Manager, worked closely with a Strategy Manager to communicate progress of development initiatives, and plan upcoming projects. Served as project manager on all projects that related to development of Fiserv VISION’s data warehouse application. Show less

Team Lead - Application Training and Support

• Aug 1998 - Feb 2002

Responsible for support, research, and training of CSF Software, a combination of desktop and mainframe applications used to produce paper and electronic statements, bills, and notices. Developed training curriculum for external clients and internal Metavante employees. Served as a Team Lead to a portion of the training and support staff. Performed employee reviews and worked with direct-reports to create annual goals. Other responsibilities included involvement in sales presentations and working with the software development team to resolve customer issues. Show less