Experience

Run Business Solutions, runbiz

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator

  • May 2013 - Present

  Run Business Solutions – RunBiz Inc. Amarillo, TX 2013 – PresentRunBiz provides the core IT functions virtually any organization needs. A recognized national leader in remote managed IT service. Project Coordinator / Coordinator/Manager• Project Creation and management / coordination• Daily client communication• Inventory shipping and receiving• Planning / Scheduling project related work for field techs and project engineers• Coordinate with vendors and vendor management• Monitoring projects for changes and updates• Documentation and standard operating procedures for active and closed projects• Working with a close-knit team to deliver projects in the expected timeline Show less

• Service Coordinator

  • May 2013 - Jan 2022

  Coordinating remote managed support and on site IT service to our contracted client base. Advanced technology solutions for small business.• Managing daily work flow for IT, Dynamics, and web development departments. • Creation, organization, and scheduling for all incoming service requests via phone, email, & chat. • Quality control for all completed service requests. • Constant monitoring of operations, tickets, and "the heartbeat" of the service organization



Diebold Nixdorf

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Solutions Engineer II

  • 2005 - 2013

  Responsible for troubleshooting, reporting, scheduling and performing all necessary repairs and preventive maintenance on Diebold equipment for approximately 40 commercial accounts. •Loaded software and installed hardware on the internal PCs. Most of the software was Windows 95, 98, XP, 2000, and some older machines with OS / 2 Warp. Set up IP numbers, gateways, and subnets in windows and also in the proprietary ATM software to communicate with the ATM networks. •Diagnosed and repaired vacuum assisted teller (VAT) lanes at all major banks in the panhandle area. •Managed time and expenses while taking care of customers, inventory and company vehicle as if were a personal business. •Read and followed engineering documents, including mechanical and electrical blueprints and schematics. •Serviced medical packaging machines and software for pharmaceutical division. Show less



Westgate computers

• Amarillo, Texas Area

• Production Supervisor

  • 2002 - 2005

  PC Service, sales and assembly. •Serviced and repaired PCs and notebooks. •Facilitated production of new PCs and completed quality checks on all new builds. •Provided onsite sales, service calls, networking and delivery. PC Service, sales and assembly. •Serviced and repaired PCs and notebooks. •Facilitated production of new PCs and completed quality checks on all new builds. •Provided onsite sales, service calls, networking and delivery.