Experience

Colorado Christian University - College of Adult & Graduate Studies
• United States
• Higher Education
• 1 - 100 Employee
• Business Development Specialist

  • Oct 2017 - Present

Independence University
• United States
• Higher Education
• 400 - 500 Employee
• Admissions Consultant

  • Mar 2016 - Jul 2017


Colorado Technical University

• United States
• Higher Education
• 700 & Above Employee

• Student Services Manager, Re-Entry Advisor/Miltary Liaison, Admissions Advisor

  • 2009 - 2015

  Responsible for managing the daily operations of the CTU Colorado Springs Campus Concierge Center (C3). Organized, facilitated, trained and participated in the formalized training process of the CTU C3 staff. Ensured successful launch and implementation of the C3 by applying effective leadership skills as well as directly assisting students, staff, and faculty as needed. Developed and established foundational standard operating procedures for the CTU Colorado Spring Campus Concierge Center, providing structure to the C3 team and enabling the staff to provide an exceptional customer service experience. Created C3 marketing piece to raise awareness of the new resource and announce the center’s contact information, hours of operation, and services available.



AT&T/Clearchoice Mobility

• Customer Service Manager

  • Dec 2006 - Nov 2008

  •Responsible for the coaching, development, quality assurance and performance of Customer Service Representatives. •Effectively handled customer escalated calls by means of strong customer service and negotiation skills. • Worked with representatives and interacted with multiple systems to ensure accurate management of individual customer accounts. •Successfully completed a one-year “manager academy” which is designed for the training and development of AT&T leaders/managers. •Responsible for the coaching, development, quality assurance and performance of Customer Service Representatives. •Effectively handled customer escalated calls by means of strong customer service and negotiation skills. • Worked with representatives and interacted with multiple systems to ensure accurate management of individual customer accounts. •Successfully completed a one-year “manager academy” which is designed for the training and development of AT&T leaders/managers.