Experience

Coaching Right Now®

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Head Of Client Services

  • Feb 2022 - Present

  Leads the Client Services efforts for a global learning, development, and coaching organization. Servicing dozens of Fortune 500 brands, and partnering with them to develop, retain, and grow key talent in their operations.

• Director of Operations

  • Jul 2019 - Feb 2022

  Coaching Right Now® (CRN) is a leadership development company that works with your organization’s HR and L&D departments to develop mid-level leaders, anywhere in the world. We provide scalable, one-on-one coaching programs that are designed to address the areas that most impact an organization’s bottom line — such as improving business results; developing a leadership pipeline; adapting to organizational change; or managing a distributed workforce.CRN leadership programs focus exclusively on the needs of front-line to pre-C-Suite level leaders. These programs are centered around live, one-on-one coaching with professional leadership coaches and supported by the appropriate video and AI technology to provide an individual learning experience that can be delivered globally. Our dedicated team partners with your organization to integrate into your leadership development strategy and handles the logistics of scheduling, data collection, tracking, and reporting — delivering measurable outcomes while ensuring the highest levels of confidentiality and security.CRN has delivered over 38,000+ virtual coaching sessions in 31 countries. Our approach to scaled learning takes the positive results of an effective coaching relationship and multiplies it by tens, hundreds, and thousands, at a fraction of the cost of traditional coaching for executives.

• Sr. Program Manager, Strategy and Development

  • Jan 2019 - Jun 2019

• Program Manager

  • Jan 2016 - Jan 2019



Argo Tea

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Supply Chain Operations Manager - Retail | E-Commerce | Global Exports

  • May 2015 - Jan 2016

  Oversees sourcing, planning, purchasing, warehousing, and fulfillment of Argo Tea's retail cafes, growing e-commerce business, and global exports to partners in Europe and the Middle East.

• Senior Fulfillment and Logistics Coordinator

  • Feb 2015 - Apr 2015

  Assisted with fulfillment and purchasing for national chain of retail cafes.

• Area Development Coach

  • Jun 2014 - Jan 2015

  Daily management of multi-unit operations: profitability, succession planning, hiring/firing, scheduling, ordering, teamember develop and p&l management.Sales forecasting for the coming week/month/quarter, and adjusting all controllable budgets.I led teams of up to 75 people, including authoring and applying a leadership development and mentorship program for aspiring Assistant General Managers and hourly teamembers through utilizing different strengths and competencies and applying them to their roles inside of the store.I acted as the chief marketer for my district, including, but not limited to: utilizing various social media tools to increase community involvement and awareness, nurturing relationships with fellow business owners in the community, and utilizing various email lists and calling lists in order to pursue consistent and profitable relationships with each of my business contacts.I created motivational tools, programs, and incentives for my teams in order to effectively and creatively build a sense of belonging, participation, and team.I participated in writing and publishing training material for Argo Tea to be employed in each region, both nationally and internationally. I acted as an Area Development Coach in the company, opening the first 2 U.S. mall locations, managing the flagship store on Michigan Avenue, and guided new leaders in the company through their training and on-boarding process by crafting personalized developments plans based off their unique abilities and skillsets.

• Argonaut GM (Training Manager)

  • Nov 2011 - Jun 2014

  -Perform all functions of a General Manager (see below).-Write and develop new training material for hourly Teamembers and General Managers on leadership, customer service/experience, food sanitation, and product knowledge.-Guide Assistant/General/District Managers through a 6 week training program, practicing side-by-side training through all of Argo Tea's functions and expectations of General Mangers.-Guide newly hired Assistant/General Managers through individually-crafted mentorship programs in order to increase Teamember retention and success in our Teamembers.-Assisted in opening the first 3.0 Argo Tea Cafe in a U.S. mall located at Woodfield Mall, Schaumburg, IL. Hired and trained all staff, managed store through construction and opening.

• General Manager

  • Feb 2010 - Nov 2011

  -Managed P&L, controls food and labor costs, monitored waste/variance, and insured that TEAmembers are following proper cash handling procedures.-Delivered impactful sales results while maintaining efficient workflows and labor schedules to ensure maximum customer experience.-Interviewed, hired and trained high performing, committed and creative Teamembers. Led Teams up to 25 people, including the development of Assistant General Managers. -Consistently fostered open communication, coached and provided feedback to individual TEAmembers with the focus of developing them into future Argo leaders. -Created and maintained eye-catching displays of our handpicked, looseleaf teas, signature food items and retail areas in order to stimulate guests’ interest, awareness and passion for Argo Tea's products.-Provided and fostered outstanding signature service for each of our guests, “one cup at a time."-Effectively marketed Argo Tea through thoughtful and measured actions within the community of the café in order to increase store traffic, visibility, and communitea involvement while innovatively attracting and retaining patrons.



Meltzer Real Estate LLC

• Real Estate Consultant

  • Feb 2013 - Jan 2014

  I assist work alongside each client with their interests in mind. Through factors of timing, interest rates, and client-intents, we cautiously plan course when pursuing the purchase of a new home. Andrew Carnegie once stated that 90 percent of all millionaires came by their fortunes through the buying and selling of real estate. Yes, buying your first home can be intimidating, but if done with wisdom and patience, this can be the beginning of a wise financial development plan for your future.