Business Development Rep for Strategic and Key Accounts

• Aug 2023 - Present

Vice President - Commercial Service Operations

• Sep 2021 - Aug 2023

Maintained long-term health and wellbeing of the company and its employees by providing strategic reforms as a senior executive. Managed the selling of maintenance/repair contracts to improve operational efficiency and drive quality service while serving as project business planner. Key Contributions:• Enhanced revenue by 5%, optimized operating income by 20%, and secured total revenue of $31M.• Augmented sales and revenue by managing local and national sales initiatives.• Achieved operational excellence and attained bottom-line business objectives by managing Service Department, directing top operations, regional, and sales leaders.• Enabled achievement of full business potential by devising and employing strategic sales plans.• Ensured continuous performance improvement by delivering exceptional leadership to entire sales team on choosing “right customer” for partnership while meeting set financial goals. Show less

Commercial Service Department Manager

• Oct 2018 - Aug 2021

Confirmed continued revenue growth of 40% over the 36 months by delivering solid operating income results of 9.44% against a goal of 9.0%. Retained services and guided technicians by negotiating a contract with the largest customer having annual revenue of $4.25M. Directed expansion of service territories into two new states, including WV and SC. Key Contributions:• Generated an additional revenue stream of $4M and operating income of 18% by launching a “Special Projects” division. • Led successful transition of service offerings from V/NC to WV/SC to meet customer’s needs. Show less

Commercial Service Operations Manager

• Sep 2014 - Aug 2018

Enhanced organizational performance and streamlined operations by recruiting new leaders into the office. Ensured business growth and assured quality of customer service by dividing North Carolina from one (1) territory into two (2) territories while placing a new leader in place for region.Key Contributions:• Bolstered department revenue from $14M to $20M over four (4) years; attained growth in operating income by 2x+ from 4.3% to 9.0%.• Secured an additional $2.5M in revenue at 10% operating income by introducing an electrical & plumbing division, each with a separate P&L. • Optimized bottom line by 12% by delivering effective leadership to national account sales representatives. Show less

Business Development Manager

• Jun 2013 - Aug 2014

Ensured business growth from SW Virginia into NC, attaining 100% sales growth in preventive maintenance contracts.

Business Development Manager

• Dec 2008 - May 2013

Developed new business for West Virginia; oversaw the work of one (1) project manager and five (5) technicians by creating and growing Charleston and Bluefield, WV districts in addition to a new office in Morgantown, WV. Surpassed revenue goal by 50% by developing new sales territories across the state. Key Contributions: • Exceeded sales goal by 2X by establishing and expanding geography into Morgantown and Wheeling, WV. • Created a new record for the highest “New Business Sales”; surpassed sales goal by 250%. • Optimized top line revenue in the WV market from $1.5M to $5.8M from Q1 of 2009 to Q1 of 2013. Show less

Territory Sales Manager, Operations Manager, Unit Sales Manager

• Jun 1999 - Aug 2008

Ensured seamless functions of drivers, merchandisers, and territory sales managers; ensured business growth by overseeing on-premises vending accounts for Lynchburg territory consisting of 400+ accounts. Managed 1/3 of all large format stores in Roanoke market by formulating and delivering 2-day intense training course for individuals desiring consideration for promotion in Virginia. Key Contributions: • Achieved fast-track promotion from territory sales manager to operations manager to unit sales manager. • Optimized vending revenues by 12% in YEAR 1 and 28% in YEAR 2 by devising and employing business development plans. • Increased Convenience and Gas store volume by 8% in the region with a 72% market share. • Surpassed sales volume goal by 22% in 2005 and 16 % in 2006 and O.I. goal by 6%. • Recognized as a Mid-Atlantic Business Unit "President's Circle" member for business and sales excellence. Show less