Desktop Support Manager

• Feb 2016 - Present

IT Consultant

• Jan 2016 - Feb 2016

IT Support Analyst

• Feb 2012 - Jan 2016

Warranty repair of HP and Lenovo PC’s. Working knowledge of Remote Support tools, Active Directory and SCCM Desktop Support of MS Office 2007-13, Windows 7-10 Operating Systems. VPN connectivity. Implemented monthly training meetings with new hires explaining IT support for various divisions. Mentoring High School Interns in part with the Genesys BreakThrough program. IT asset disposal coordinator and database management. IPad and IPhone configuration. Warranty repair of HP and Lenovo PC’s. Working knowledge of Remote Support tools, Active Directory and SCCM Desktop Support of MS Office 2007-13, Windows 7-10 Operating Systems. VPN connectivity. Implemented monthly training meetings with new hires explaining IT support for various divisions. Mentoring High School Interns in part with the Genesys BreakThrough program. IT asset disposal coordinator and database management. IPad and IPhone configuration.

Lead PC Support Technician

• Dec 2007 - Feb 2012

Contract technician for the following companies: - BASF Chemical Company - PC refresh and Windows migration - QuestStar Assessment Inc - Footprints ticketing system, IMAC's, desktop support and imaging - Delta Airlines - Corporate Campus telephony migration and placement of 1500 units - Morgan Stanley - IMAC services, deployments and upgrades -Target Corporation - Installation and roll out of IBM/NCR point of sale systems Contract technician for the following companies: - BASF Chemical Company - PC refresh and Windows migration - QuestStar Assessment Inc - Footprints ticketing system, IMAC's, desktop support and imaging - Delta Airlines - Corporate Campus telephony migration and placement of 1500 units - Morgan Stanley - IMAC services, deployments and upgrades -Target Corporation - Installation and roll out of IBM/NCR point of sale systems

Lead Technician

• Sep 2006 - Feb 2012

Contract positions for the following companies and projects; - IBM (Best Buy Corporate) - Technical analyst and help desk - Xcel Energy - Team Lead Technician of 1200 unit deployment of PC's over 5 state area. - UBS/Piper Jaffrey - Hard drive eradication and upgrades using DoD standards - T-Mobile - Logistics Manager and configuration of 3G antennas, - United States Senate Support - Installation and configuration of HP servers, printers & PC's - Federal Aviation Administration - Installation and training of Lexmark, HP and Xerox printers

Self Employed

• Oct 2005 - Sep 2006

Computer Repair. Home Remodeling. Computer Repair. Home Remodeling.

Computer System Manager

• Sep 2003 - Oct 2005

Developed a system utilizing DBA manufacturing software and data more efficiently. Implemented an automated fax system, company webpage and email. Implemented a Windows Client/Server environment. Supported Mac and Windows operating systems. Installed and managed a new network and phone system. Purchasing agent for equipment and supplies. Developed a system utilizing DBA manufacturing software and data more efficiently. Implemented an automated fax system, company webpage and email. Implemented a Windows Client/Server environment. Supported Mac and Windows operating systems. Installed and managed a new network and phone system. Purchasing agent for equipment and supplies.

Loan Associate

• Feb 2003 - Sep 2003

Preparation of loan documents for home refinancing. Handled negotiations with business partners and coordinating funding. Preparation of loan documents for home refinancing. Handled negotiations with business partners and coordinating funding.

Lead Service Technician

• Oct 1999 - Apr 2002

Installation and maintenance of multiple material types of structured cabling systems. Working knowledge of EIA/TIA standards. Networking, DSL, T1 and ISDN connectivity. Fiber Optic cabling installations and support. Installation and maintenance of multiple material types of structured cabling systems. Working knowledge of EIA/TIA standards. Networking, DSL, T1 and ISDN connectivity. Fiber Optic cabling installations and support.

Computer System Manager

• Sep 1987 - Oct 1999

Started as Assistant Systems/CADD, promoted to Computer Systems Manager. ** Named Employee of the Year - 1995 Provided AutoCAD & MicroStation CADD support. Configuring budget to computer ratio and needs basis. LAN/WAN support and maintenance. Hardware/Software purchasing and leasing. Started as Assistant Systems/CADD, promoted to Computer Systems Manager. ** Named Employee of the Year - 1995 Provided AutoCAD & MicroStation CADD support. Configuring budget to computer ratio and needs basis. LAN/WAN support and maintenance. Hardware/Software purchasing and leasing.