Experience

THE MIDLAND ACADEMIES TRUST
• United Kingdom
• Education Administration Programs
• 1 - 100 Employee
• Geography Teacher

  • Apr 2023 - Present


Grace Academy Coventry

• United Kingdom
• Education
• 1 - 100 Employee

• Lead Practitioner of Geography

  • Jan 2022 - Apr 2023

  Coventry, England, United Kingdom



New College Leicester

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Geography Teacher

  • Jun 2017 - Dec 2021

  Leicester City, England, United Kingdom



InMoment

• United States
• Software Development
• 500 - 600 Employee

• Business Development Manager

  • Mar 2015 - Jul 2016

  Leicester, United Kingdom InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences. Our products and services include Voice of Customer (VoC), Social Reviews and Advocacy, Employee Engagement, Support, and Consulting. In addition our solution includes the most accurate text analytics solution in the industry and our in house research team, delivering the right balance between… Show more InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences. Our products and services include Voice of Customer (VoC), Social Reviews and Advocacy, Employee Engagement, Support, and Consulting. In addition our solution includes the most accurate text analytics solution in the industry and our in house research team, delivering the right balance between people, research, technology and process. InMoment is well respected in the industry and known as leaders in innovation in the Customer Experience Industry. Our solution is being delivered to over 350 brands worldwide. We have collected more than 350m customer moments, gathering real time experience and insights in more than 128 countries and 32 languages. For more information, visit www.inmoment.com Specialties: Customer Insight, Customer Experience, Customer Loyalty, Mobile Marketing, Multi-Channel Feedback, Customer Feedback, SMS Feedback, Customer Experience Management, Customer Service, Customer Retention, SMS Marketing, Customer Communication, SMS, Email, MMS, Customer Advocacy Show less



Taxwise Services Limited

• Sales Executive

  • Oct 2014 - Feb 2015

  Hinckley Taxwise are specialist providers of Tax Fee Protection Insurance Schemes to Accountancy Practices. By focussing on our core product we have the most competitive producted supported by a 60+ strong team of experienced professionals. The Taxwise policy allows Accountancy Practices to defend their clients in the event that their client encounters any enquiry, check, intervention or dispute from HMRC. Taxwise is part of the The Peninusla Group.



Callstream Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • Feb 2014 - Oct 2014

  Warwickshire Founded in 1999 Callstream has built a solid reputation as a solutions provider into the UK’s contact centre marketplace. Recent projects we have worked on producing measurable results, without the need for any additional capital expenditure, have enabled our customers to: ► Upgrade their contact centres to be PCI Level 1 compliance for credit card transactions without any capital expenditure ► Improve tracking of marketing campaigns directly connecting online advertising to phone… Show more Founded in 1999 Callstream has built a solid reputation as a solutions provider into the UK’s contact centre marketplace. Recent projects we have worked on producing measurable results, without the need for any additional capital expenditure, have enabled our customers to: ► Upgrade their contact centres to be PCI Level 1 compliance for credit card transactions without any capital expenditure ► Improve tracking of marketing campaigns directly connecting online advertising to phone responses ► Reduce staff requirements during off peak times through better call distribution across multiple sites ► Improve call capacity at peak times without further investment in staff or hardware ► Measure customer satisfaction through simple end of call surveys Show less



NICE Systems

• United Kingdom

• Sales Manager

  • Dec 2012 - Dec 2013

  Leicester, United Kingdom Founded in 2004 and aquired by NICE Systems in 2011, the award winning Fizzback solution helps companies to listen, respond and act in real-time to their customers’ comments. Feedback captured at the point of experience is analysed automatically using a unique artificial intelligence engine, driving relevant responses, prompting company action and providing powerful insight into the voice of a previously silent majority. Fizzback enables businesses to derive true economic benefits by… Show more Founded in 2004 and aquired by NICE Systems in 2011, the award winning Fizzback solution helps companies to listen, respond and act in real-time to their customers’ comments. Feedback captured at the point of experience is analysed automatically using a unique artificial intelligence engine, driving relevant responses, prompting company action and providing powerful insight into the voice of a previously silent majority. Fizzback enables businesses to derive true economic benefits by increasing customer lifetime value and positive word-of-mouth Show less



Rapide Communication Ltd

• United Kingdom
• Wireless Services
• 1 - 100 Employee

• Major Account Manager

  • Feb 2011 - Dec 2012

  Rapide are The Moments of Truth Company Founded in 2000 Rapide have always been innovators in business communication. Our passion lies in developing award winning technology to help our industry leading clients put customer insight at the centre of everything they do. Our multi-channel solutions let companies talk to their customers at the moments that matter, while our sophisticated text analytics interprets customer sentiment and provides actionable insight. Rapide help their clients… Show more Rapide are The Moments of Truth Company Founded in 2000 Rapide have always been innovators in business communication. Our passion lies in developing award winning technology to help our industry leading clients put customer insight at the centre of everything they do. Our multi-channel solutions let companies talk to their customers at the moments that matter, while our sophisticated text analytics interprets customer sentiment and provides actionable insight. Rapide help their clients prevent customer churn, respond in real-time to customer feedback and develop profitable relationships that last. http://www.rantandrave.co.uk Show less



Pera

• Australia
• Retail
• 1 - 100 Employee

• Practitioner

  • Oct 2005 - Jan 2011

  New business development and acccount managing consultancy support and training accounts to blue chip and SME manufacturing businesses across the UK. Delivering Lean / Continuous Improvement programmes and Innovation Consultancy.



Leicester College

• United Kingdom
• Education Management
• 500 - 600 Employee

• Training Consultant

  • Jan 2005 - Oct 2005

  Leicester, United Kingdom Account Manager responsible for providing a range of work based learning solutions.



Parity Training Ltd

• Account Manager

  • 1999 - 2005

  Key Account Manager responsible for managing National Accounts offering a range of Training Solutions