Quality and Compliance Manager

• Jul 2022 - Present

Audit and Compliance Manager

• Sep 2019 - Jun 2022

• Create a Compliance Program incorporating the Federal Acquisition Regulation (FAR) to ensure successful administration of General Services Administration (GSA) contracts. • Act as a compliance expert for all issues related to the GSA and FAR. • Process improvement and innovation to streamline various policies and procedures. • Regulatory research and risk assessment, including the General Data Protection Regulation and the California Consumer Protection Act. • Create a Compliance Program incorporating the Federal Acquisition Regulation (FAR) to ensure successful administration of General Services Administration (GSA) contracts. • Act as a compliance expert for all issues related to the GSA and FAR. • Process improvement and innovation to streamline various policies and procedures. • Regulatory research and risk assessment, including the General Data Protection Regulation and the California Consumer Protection Act.

Senior Compliance Analyst

• Nov 2017 - Sep 2019

• Act as a regulatory and corporate compliance expert for the whole of TMG. • Review HIPAA incidents, Conflicts of Interest, and compliance related questions. • Act as a compliance resource on the Civil Rights Compliance Committee, Quality Service Committee, and the Cultural Competency Committee. • Lead new hire and refresher compliance trainings, write information articles regarding compliance issues, and create a Compliance Chat video series. • Act as a regulatory and corporate compliance expert for the whole of TMG. • Review HIPAA incidents, Conflicts of Interest, and compliance related questions. • Act as a compliance resource on the Civil Rights Compliance Committee, Quality Service Committee, and the Cultural Competency Committee. • Lead new hire and refresher compliance trainings, write information articles regarding compliance issues, and create a Compliance Chat video series.

Regulatory Compliance Consultant

• Feb 2015 - Nov 2017

• Act as a regulatory advisor for business areas, including Medical Affairs, Billing, Enrollment, Underwriting, Grievance and Appeals Committee, and ad hoc teams. • Policy and Procedure oversight and creation.• Legislative/regulatory tracking to keep management informed of potential changes.• Advise on major regulatory initiatives including ACA, Non-Discrimination, and annual Notice of Benefit and Payment Parameters regulation.

Senior Contract Analyst

• Jul 2010 - Feb 2015

• Write and maintain Risk and Administrative Services Only insurance contracts. • File certificates, policies, endorsements, and applications with the Office of the Commissioner of Insurance.• Work directly with clients to design their benefits program.• Sit on various company committees overseeing general operations, including product development, mandate implementation, and system conversions.

Senior Teller and Compliance Teller

• Sep 2008 - May 2010

Perform teller duties such as deposits, withdrawals and transfers. Act as a bank representative in selling products to customers. Train new tellers and be a resource for their continued growth. With a bank manager, perform all operational compliance tests monthly to ensure all bank practices were compliant. Sign off on monetary deliveries from the Federal Reserve as a dual bank representative. Perform teller duties such as deposits, withdrawals and transfers. Act as a bank representative in selling products to customers. Train new tellers and be a resource for their continued growth. With a bank manager, perform all operational compliance tests monthly to ensure all bank practices were compliant. Sign off on monetary deliveries from the Federal Reserve as a dual bank representative.