Jeff Clark

Avaya UC Engineer at IP Netix Limited
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Contact Information
us****@****om
(386) 825-5501
Location
United Kingdom, UK

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Credentials

  • Avaya OneCloud™ UCaaS Design Certified
    Avaya
    Apr, 2022
    - Nov, 2024

Experience

  • IP Netix Limited
    • United Kingdom
    • Telecommunications
    • 1 - 100 Employee
    • Avaya UC Engineer
      • Aug 2022 - Present

      Supporting customers with their Avaya solutions. Supporting customers with their Avaya solutions.

  • Daisy Group
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Avaya UC Support Engineer
      • Jul 2021 - Sep 2022

    • Availability Services Telephony Consultant
      • Dec 2019 - Jul 2021

    • Senior Voice Specialist
      • Nov 2018 - Nov 2019

    • Voice Services Specialist
      • Apr 2016 - Nov 2018

      Working within the Business Continuity Team supporting all voice architecture and equipment with a focus mainly on Avaya.

    • Lead Telephony Analyst
      • Nov 2012 - Mar 2016

      Specialising in Avaya from hardware through to end user applications and applicable add on products including ASA, AACM, AASM, AES Servers, 87xx Servers, G650, Cajun Switches, CMS Server, CMS Superview, Audix, VAL Manager.Other Vender Products - Genesys CME, Genesys CCPulse, Genesys T-Servers, etalk Superview & MPLS.Experience of Ericsson and Meridian PBX.Cisco CCNA.SIP trunking.ITIL v3.Project Management.MIS report creation and analysis.Supplier Management. Show less

  • Phoenix IT Group (now part of Daisy Group)
    • United Kingdom
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • ACD Analyst
      • Oct 2006 - Oct 2012

      Working within local IT department supporting onsite Avaya ACD and related telephony equipment and 3 other remote ACD's. Working within local IT department supporting onsite Avaya ACD and related telephony equipment and 3 other remote ACD's.

  • British Airways
    • United Kingdom
    • Airlines and Aviation
    • 700 & Above Employee
    • Operations Executive
      • Feb 1995 - Sep 2006

      Specialising in Aspect ACD's with roles ranginging from routing plans to workforce management Specialising in Aspect ACD's with roles ranginging from routing plans to workforce management

Education

  • Newcastle College
    1992 - 1994
  • Sunderland College
    2009 - 2010
  • Whitburn Comprehensive School
    1983 - 1988

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