Experience

Servant Systems, Inc

• United States
• Software Development
• 1 - 100 Employee

• Senior Product / Project Manager

  • Jul 2015 - Present

  - Managed project to migrate legacy software to SAAS SQL Server solution used by over 1000 users. Traveled to multiple client sites during initial launch. - Attend yearly conference to meet with end customers to answer questions and demo upcoming functionality - Interface with customer service team with issues that require specific product knowledge and expertise - Work with franchise systems to scope out product needs. Projects included automated part availability and ordering, tracking parts that needed to be returned, mobile application to allow technicians to complete jobs in the field and take credit card transactions, phone system integration and online job booking. - Create and manage sprints, stories and tasks. This includes meeting with team to groom stories and develop accurate estimates. - Create custom reports for corporate clients using SQL and reporting tools Show less



Neighborly®

• United States
• Consumer Services
• 400 - 500 Employee

• Development Manager

  • Jul 2003 - Jul 2015

  Supervised 5 direct employees as well as manage a team of development contractors. Develop job descriptions, create project definitions, organize functional workflow, assign work and evaluate work performed at a technical and creative level. Chair weekly status meetings, present results to upper management, respond to corporate requests for progress reports and manage expectations on timeframes, budget and manpower. Develop technical specifications for projects, project controls, test requirements, system environments and skill set definitions. Initiate new projects based on end user feedback and/or management requests, present cost benefit analysis to management, manage project from conceptualization through implementation. Preside over post project evaluations with support team and contractors. Conversion of a legacy MS Access system to a .NET environment using a MySQL database. Managed web services project to provide public customers with the ability to schedule their own appointments directly into our dispatching and franchise management system. Created interface with iPad applications using XML interface. International functionality to legacy systems was added to support new overseas operations. Show less



The Dwyer Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Developer

  • Oct 2001 - Jul 2003

  Overall responsibility for maintaining a franchise management system that provides enterprise class operational features around the world. Modules include dispatch, customer maintenance, job tracking, payroll, HR, marketing, sales, invoicing, scheduling, employee management, royalty calculation and payment, QuickBooks Interface, client response and evaluation tracking, franchise sales reporting and more. Worked closely with project team in a group development environment to respond quickly to challenges. Trained junior programmers in proper coding techniques and database design. Skills include: MS Access, Visual Basic, SQL Server, MS Visual Studio, VB.NET, C#, Team Foundation Server, Visual Source Safe, MySQL, DOS Batch Files, MS Terminal Server, MS Share Point, QuickBooks Show less



Insurance Automation Systems

• Product Line Manager

  • Mar 1995 - Oct 2001

  Managed 10 employees for Commercial Lines Insurance Rating software product. Responsible for update and automation of hundreds of insurance company rates on a weekly basis. Designed, developed, coded and installed commercial insurance software used all over America by thousands of insurance agents. Fully automated product distribution system and reduced manpower 33% while improving shipping cycle from 3 days to 1 hour or less. Delivered company wide status reports and met with other supervisors to share successes and challenges.Created an automated testing environment using ghosting keyboard entry technology, batch file automation and scripts. Show less

• Programming Supervisor

  • Aug 1993 - Mar 1995

  Supervised 4 employees and was responsible for product maintenance of existing Commercial Lines Insurance Rating software product. Interviewed team members, set weekly goals, evaluated technical skills, people interactions, and quality of work and team skills. Provided weekly status reports to management, organized department work flow, prioritized specific tasks and delegated responsibility as needed. Trained new developers in company specific technology and coding characteristics. Instituted remote data entry team using contractors which resulted in improved quality, reduced cost and accelerated delivery times for our product group. Show less

• Programming Entry Level

  • Feb 1987 - Aug 1993

  MS-DOS programmer responsible for bug fixes and program enhancements. Worked on small teams to investigate customer issues, develop response measures, make recommendations to supervisors and implement corrections.Skills include - MS Office, Lotus Notes, Visual Basic, FoxPro, Turbo Pascal, Delphi