Experience

AllMed Healthcare Management

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Vice President of Clinical Operations

  • Sep 2021 - Present



Premera Blue Cross

• United States
• Insurance
• 700 & Above Employee

• Director of Clinical Review

  • 2018 - 2019

  -- Led a multi-phase transformation of critical high-impact operation (100+ people, $11 million annual operating budget, serving 2+ million customers)-- Doubled process capacity; 40% unit-cost reduction; reduced service delivery times by 75%-- Championed business case for major technology investment with the potential to transform customer experience and create a major customer “wow” by eliminating a major source of frustration for customers and health care providers-- Elevated organizational effectiveness and operational maturity, implementing standard daily management activities, emphasizing development of leadership team's analytical skills

• Senior Business Manager / Chief of Staff to the Chief Medical Officer

  • 2016 - 2018

  -- Owned relationships with internal stakeholders (IT, Sales, Operations, Product Management) for execution of critical CMO and company initiatives-- Built and managed scorecards tracking divisional strategic goals and priorities

• Senior Manager - Clinical Review | Operations & Analytics

  • 2012 - 2016

  -- Implemented a series of Lean and Six-Sigma methodologies to improve Operational Excellence: analytical management practices, workflow automation tools-- Directed IT resources as the product owner for a Scrum application development team, accelerating development lead time and building relationships between business customers and IT resources-- Directed data science resources in developing tools to optimize operational workflows for maximum business value and customer experience



Independent Consultancy

• Analytics, Operations & Program Management Consultant

  • 2010 - 2012

  Also: 2019 - 2021 -- End-to-end development of a Cloud-based sports scoring system supporting a 200-team amateur softball tournament -- Conducting public-domain COVID-19 impact analyses, focusing on communicating easy-to-consume insights not otherwise widely published in major media outlets -- Streamlined data, reporting, analytics and operational processes for managing the fast-growing portfolio of bank-owned properties as a result of the Financial Crisis of 2008-2010 – Bank of America



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Senior Manager (First Vice President) -- Branch Planning & Merger Integration

  • 2007 - 2010

  -- Program management leadership for development and rollout out updated methodologies for evaluating retail branch performance and real estate characteristics for a nationwide network of 1,500 Washington Mutual retail branches-- Implemented data collection, reporting methodology, and progress scorecards supporting the branding migration of 1,500 branches into Chase formats -- Modernized data collection and reporting systems to drive continuous improvements in facility management performance for the combined 5,000-branch network of Chase locations

• Credit Procedure Manager (Vice President), Community Lending Strategy & Business Planning,

  • 2005 - 2007

  Process management ownership for specialized multi-family construction lending sales and operations division



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Senior Manager | Program Manager | Operations Analysis

  • 1999 - 2005



Institute for Defense Analyses

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Research Associate | Cost Analysis & Research Division

  • 1997 - 1999



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Advanced Engineering R&D | Technology Planning

  • 1994 - 1997