Experience

Conduent Legal and Compliance Solutions

• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Support Analyst

  • May 2008 - Present

• ENGINEER I, SOFTWARE ENGINEERING TECHNOLOGY SERVICES

  • 2008 - Present



SPX FLOW, Inc.

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Helpdesk Support II

  • Jun 2006 - May 2008

  Providing technical support to computer end users minimizing down time, while finding solutions to everyday common computer and network issues. Respond to help desk tickets in a timely manner allowing end users the ability to efficiently carry out their daily workload. Executed Installation and configuration of various programs required for employees. Responding to emergency situations, and helping maintain the network. Interact with numerous computer platforms in a multi-layered client server environment. Show less



Digital Legal, LLC New Orleans

• Legal Services
• 1 - 100 Employee

• Shift Supervisor

  • Aug 2004 - Aug 2007

  Started out as a document engineer, learning and understanding the daily routine as well as the basic details of litigation support solutions. Moved up to shift supervisor where I directed 6 to 12 employees, managing their time to efficiently carry out the daily workload. Monitoring and updating required jobs so that they meet their quota and time frame. Machine maintenance; including but not limited to computers. Help maintain network connectivity. Analyze and manifest document coding. Started out as a document engineer, learning and understanding the daily routine as well as the basic details of litigation support solutions. Moved up to shift supervisor where I directed 6 to 12 employees, managing their time to efficiently carry out the daily workload. Monitoring and updating required jobs so that they meet their quota and time frame. Machine maintenance; including but not limited to computers. Help maintain network connectivity. Analyze and manifest document coding.