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Jeff Boyce

Senior Partner at FireOne CXO Partners

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us****@****om

(386) 825-5501

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Location

Chicago, US

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Senior Partner
- Apr 2020 - Present
Watertown, Wisconsin, United States Jeff provides interim, contract, and fulltime Chief Services Officer guidance with a Private Equity focus. His broad experience across Professional, Managed, and Customer Support services makes him an ideal consulting resource for companies experiencing challenges in this area. The convergence of traditional services and emerging Customer Experience and how to apply to today's SaaS marketplace is Jeff's passion.

SVP, Services and Operations
- Jul 2017 - Dec 2019
Chicago, IL Moved over to the Shoregroup "sister" company to manage the operations of Optanix Managed Services business (NOC) and all services including go-live, PMO, Support and Customer Experience. Optanix is the leader in predictable IT, optimizing the service delivery infrastructure of the world's most demanding organizations, maximizing the availability and performance of their mission-critical business services.

EVP, Customer Services
- Nov 2016 - Jul 2017
Chicago, Illinois Lead the professional services team for this leading edge technology solutions company.

Vice President Services
- Jul 2015 - Aug 2016
Greater Minneapolis-St. Paul Area Senior Executive managing the Consulting, Implementation, Training, and Customer Support Services for this Private Equity owned software company that provides innovative staffing technology solutions that are designed to provide staffing companies and recruiters a way to improve business processes and profits through extensive functionality, complete integration, and a unique user experience. Helped to grow monthly recurring revenue 35% year over year. Decreased implementation time cycle… Show more Senior Executive managing the Consulting, Implementation, Training, and Customer Support Services for this Private Equity owned software company that provides innovative staffing technology solutions that are designed to provide staffing companies and recruiters a way to improve business processes and profits through extensive functionality, complete integration, and a unique user experience. Helped to grow monthly recurring revenue 35% year over year. Decreased implementation time cycle resulting in record go-lives in 2015, implemented Zendesk for Customer Support, and increased PS profitability across the board. Show less

Senior Vice President, Services & Customer Support
- Jan 2013 - Dec 2014
Washington D.C. Metro Area Senior Executive responsible for the Services and Customer Care at this leading $100M+ biometrics technology company. Brought in as an agent for change to enable a broader software and solution focus to strengthen an already strong hardware and technology brand, with a focus on Cloud offerings, expanded partnerships, and improved profitability in the services revenue stream. Increased services bookings and revenue over 200% and improved services profitability by over 20%. Overhauled and… Show more Senior Executive responsible for the Services and Customer Care at this leading $100M+ biometrics technology company. Brought in as an agent for change to enable a broader software and solution focus to strengthen an already strong hardware and technology brand, with a focus on Cloud offerings, expanded partnerships, and improved profitability in the services revenue stream. Increased services bookings and revenue over 200% and improved services profitability by over 20%. Overhauled and implemented new maintenance and warranty program that tripled maintenance bookings year over year. Managed a global call center responsible for driving 98%+ customer satisfaction ratings. Integrated a significant acquisition to build new Solutions organization covering all pre-Sales personnel into the Services team. Show less

Chief Services Officer
- Nov 2011 - Apr 2012
Paris, France Executive Officer responsible for the Professional Services and Support/Maintenance business at this fast-growing software firm. eFront is a leading software provider of solutions dedicated to the financial industry with recognized expertise in Alternative Investments and Risk Management. eFront’s solutions serve major companies in the Private Equity, Real-Estate Investment, Banking, and Insurance sectors.

SVP, Professional Services & Support
- Jan 2007 - Nov 2011
Member of the senior executive team of this Professional Services/Legal Practice Management System software company. Manage 80% of the revenue at ADERANT between Support and Professional Services. Grown contribution margin in PS from zero to 40% over the past 4 years. Maintain 99% client retention in maintenance with high 90%'s in customer satisfaction. Manage a global team of approximately 100 professionals.