SVP Chief Information Officer

• Aug 2017 - Present

A member of the senior leadership team overseeing the Network Services team and the Imaging team. Job responsibilities include management of all hardware and software in our primary and secondary data centers, oversight on all USC security audits, and working across departmental boundaries to deliver a great customer service experience. Primary areas of focus: Exceptional Client Service Review, Update, Implement, and Educate Standards and Procedures Change… Show more A member of the senior leadership team overseeing the Network Services team and the Imaging team. Job responsibilities include management of all hardware and software in our primary and secondary data centers, oversight on all USC security audits, and working across departmental boundaries to deliver a great customer service experience. Primary areas of focus: Exceptional Client Service Review, Update, Implement, and Educate Standards and Procedures Change Management Simplify BC/DR Onsite Client Health Checks Show less A member of the senior leadership team overseeing the Network Services team and the Imaging team. Job responsibilities include management of all hardware and software in our primary and secondary data centers, oversight on all USC security audits, and working across departmental boundaries to deliver a great customer service experience. Primary areas of focus: Exceptional Client Service Review, Update, Implement, and Educate Standards and Procedures Change… Show more A member of the senior leadership team overseeing the Network Services team and the Imaging team. Job responsibilities include management of all hardware and software in our primary and secondary data centers, oversight on all USC security audits, and working across departmental boundaries to deliver a great customer service experience. Primary areas of focus: Exceptional Client Service Review, Update, Implement, and Educate Standards and Procedures Change Management Simplify BC/DR Onsite Client Health Checks Show less

Vice President Information Technology

• Dec 2015 - Aug 2017

Challenged with rebuilding an aged infrastructure, rebuilding an under staffed under experienced team, build a second data center, change every digital touch point a member can use (bank by phone, internet banking, account origination, loan origination, website), a core conversion, phone system replacement, move corporate headquarters, build an information security program and satisfy the state and federal compliance examiners Manages the overall data center operations that include… Show more Challenged with rebuilding an aged infrastructure, rebuilding an under staffed under experienced team, build a second data center, change every digital touch point a member can use (bank by phone, internet banking, account origination, loan origination, website), a core conversion, phone system replacement, move corporate headquarters, build an information security program and satisfy the state and federal compliance examiners Manages the overall data center operations that include networks, servers/PCs, databases, VOIP system, virtual & storage systems, Information Security, and Disaster Preparedness/Business Continuity functions of the organization are effectively managed. The position is also responsible for identifying consolidation opportunities by evaluating enterprise infrastructure options and proposing consolidation of systems with redundant capabilities or migrating to new and efficient technologies. Throughout the journey I led and developed the following teams: Information Technology, Business Intelligence & Data Analysis, Facilities Management, Project Management, and Marketing. Show less Challenged with rebuilding an aged infrastructure, rebuilding an under staffed under experienced team, build a second data center, change every digital touch point a member can use (bank by phone, internet banking, account origination, loan origination, website), a core conversion, phone system replacement, move corporate headquarters, build an information security program and satisfy the state and federal compliance examiners Manages the overall data center operations that include… Show more Challenged with rebuilding an aged infrastructure, rebuilding an under staffed under experienced team, build a second data center, change every digital touch point a member can use (bank by phone, internet banking, account origination, loan origination, website), a core conversion, phone system replacement, move corporate headquarters, build an information security program and satisfy the state and federal compliance examiners Manages the overall data center operations that include networks, servers/PCs, databases, VOIP system, virtual & storage systems, Information Security, and Disaster Preparedness/Business Continuity functions of the organization are effectively managed. The position is also responsible for identifying consolidation opportunities by evaluating enterprise infrastructure options and proposing consolidation of systems with redundant capabilities or migrating to new and efficient technologies. Throughout the journey I led and developed the following teams: Information Technology, Business Intelligence & Data Analysis, Facilities Management, Project Management, and Marketing. Show less

Vice President Information Technology

• Jul 2014 - Dec 2016

Worked remotely for United Solutions full time from July 2014 through December 2015 when I accepted the role with 121 Financial Credit Union. At that time, I consulted in a part time role with United Solutions for an additional 13 months dedicating 2-10 hours weekly. While full time I worked from home and learned to manage while being geographically separated from the team and data center. It’s certainly quiet at home and the time provided a higher level of visibility for… Show more Worked remotely for United Solutions full time from July 2014 through December 2015 when I accepted the role with 121 Financial Credit Union. At that time, I consulted in a part time role with United Solutions for an additional 13 months dedicating 2-10 hours weekly. While full time I worked from home and learned to manage while being geographically separated from the team and data center. It’s certainly quiet at home and the time provided a higher level of visibility for business process improvement and client relationships. Show less Worked remotely for United Solutions full time from July 2014 through December 2015 when I accepted the role with 121 Financial Credit Union. At that time, I consulted in a part time role with United Solutions for an additional 13 months dedicating 2-10 hours weekly. While full time I worked from home and learned to manage while being geographically separated from the team and data center. It’s certainly quiet at home and the time provided a higher level of visibility for… Show more Worked remotely for United Solutions full time from July 2014 through December 2015 when I accepted the role with 121 Financial Credit Union. At that time, I consulted in a part time role with United Solutions for an additional 13 months dedicating 2-10 hours weekly. While full time I worked from home and learned to manage while being geographically separated from the team and data center. It’s certainly quiet at home and the time provided a higher level of visibility for business process improvement and client relationships. Show less

IT Manager

• Apr 2014 - Jul 2014

Added to the team in a player coach with two DBAs, Database Technician, and Systems Engineer. Our primary objectives were implementing continuity and streamline data motility between development, stage, and production environment. We streamlined storage systems by moving off of legacy storage arrays and segregating data stores on a EMC VNX 5300 and VNX 5100. We upgraded the virtual infrastructure into services within the Peak10 data center and eliminated business systems running on… Show more Added to the team in a player coach with two DBAs, Database Technician, and Systems Engineer. Our primary objectives were implementing continuity and streamline data motility between development, stage, and production environment. We streamlined storage systems by moving off of legacy storage arrays and segregating data stores on a EMC VNX 5300 and VNX 5100. We upgraded the virtual infrastructure into services within the Peak10 data center and eliminated business systems running on legacy hardware at the DMEa office in Jacksonville. DMEa agreed to an acquisition with Solera and my team was directed to move all services to a hosted data center on the west coast. A majority of the team was repurposed in other areas within the organization. Show less Added to the team in a player coach with two DBAs, Database Technician, and Systems Engineer. Our primary objectives were implementing continuity and streamline data motility between development, stage, and production environment. We streamlined storage systems by moving off of legacy storage arrays and segregating data stores on a EMC VNX 5300 and VNX 5100. We upgraded the virtual infrastructure into services within the Peak10 data center and eliminated business systems running on… Show more Added to the team in a player coach with two DBAs, Database Technician, and Systems Engineer. Our primary objectives were implementing continuity and streamline data motility between development, stage, and production environment. We streamlined storage systems by moving off of legacy storage arrays and segregating data stores on a EMC VNX 5300 and VNX 5100. We upgraded the virtual infrastructure into services within the Peak10 data center and eliminated business systems running on legacy hardware at the DMEa office in Jacksonville. DMEa agreed to an acquisition with Solera and my team was directed to move all services to a hosted data center on the west coast. A majority of the team was repurposed in other areas within the organization. Show less

AVP Information Technology

• Oct 2011 - Apr 2014

AVP Information Technology (Mar 2013 – Apr 2014), Director of Operations (Nov 2011 – Mar 2013) We moved to Tallahassee and I grew into a management role. Initially, I oversaw a data processing team managing systems for twenty-three credit unions and multiple data processing platforms. We implemented a strategic automation platform and templated based system creating an easily repeatable process for data processing between clients. Independently engineered and setup failover for the… Show more AVP Information Technology (Mar 2013 – Apr 2014), Director of Operations (Nov 2011 – Mar 2013) We moved to Tallahassee and I grew into a management role. Initially, I oversaw a data processing team managing systems for twenty-three credit unions and multiple data processing platforms. We implemented a strategic automation platform and templated based system creating an easily repeatable process for data processing between clients. Independently engineered and setup failover for the core data processing systems in our DR data center. After streamlining operations and increasing the remote data processing client based by seven in one year, I was promoted to AVP of IT adding a Network Services team overseeing all data center operations and MSP client support. Collaboratively implemented a prevent pain/gain model for in-house data center operations and implemented foundational standards and procedure. Updated our client delivery channel to Citrix XenApp 6.5 and migrated all clients into the model for contiguous end user experience. Show less AVP Information Technology (Mar 2013 – Apr 2014), Director of Operations (Nov 2011 – Mar 2013) We moved to Tallahassee and I grew into a management role. Initially, I oversaw a data processing team managing systems for twenty-three credit unions and multiple data processing platforms. We implemented a strategic automation platform and templated based system creating an easily repeatable process for data processing between clients. Independently engineered and setup failover for the… Show more AVP Information Technology (Mar 2013 – Apr 2014), Director of Operations (Nov 2011 – Mar 2013) We moved to Tallahassee and I grew into a management role. Initially, I oversaw a data processing team managing systems for twenty-three credit unions and multiple data processing platforms. We implemented a strategic automation platform and templated based system creating an easily repeatable process for data processing between clients. Independently engineered and setup failover for the core data processing systems in our DR data center. After streamlining operations and increasing the remote data processing client based by seven in one year, I was promoted to AVP of IT adding a Network Services team overseeing all data center operations and MSP client support. Collaboratively implemented a prevent pain/gain model for in-house data center operations and implemented foundational standards and procedure. Updated our client delivery channel to Citrix XenApp 6.5 and migrated all clients into the model for contiguous end user experience. Show less

Systems Analyst

• Sep 2008 - Oct 2011

Systems Analyst

• Sep 2005 - Sep 2008

Systems Analyst

• Sep 2000 - Sep 2005