Experience

Republic Plastics

• United States
• Plastics Manufacturing
• 100 - 200 Employee

• System Administrator

  • Mar 2017 - Present



COPsync, Inc.

• New Braunfes, TX

• Customer Support Analyst

  • Feb 2013 - Mar 2017

  Assist in preserving the integrity of customer computers and work stations at a Tier III level before and after business hours Complete integration projects with numerous venders from start to finish using various software, such as SQL (Structured Query Language) and VB (Visual Basic) Prepare and configure new MDT’s (Mobile data terminal for new and existing customers Monitor and maintain in-house computers, printers and software for company employees Manage Active Directory for new and terminated employees and group police updates Show less



The Scooter Store

• IT Service Desk Analyst

  • 2010 - 2013

  Analyze systems problems and follow established methods and procedures for solving them, Assist in maintaining MS Active Directory user accounts and groups, Monitor LAN connectivity, Experienced troubleshooting skills for Microsoft applications, in-house applications, Cisco phone hardware and software, PC and Mac platforms, remote access issues, LAN connectivity and configuration and printing issues, Use spreadsheet, database, word processing or financial software to enter, edit or retrieve data Analyze systems problems and follow established methods and procedures for solving them, Assist in maintaining MS Active Directory user accounts and groups, Monitor LAN connectivity, Experienced troubleshooting skills for Microsoft applications, in-house applications, Cisco phone hardware and software, PC and Mac platforms, remote access issues, LAN connectivity and configuration and printing issues, Use spreadsheet, database, word processing or financial software to enter, edit or retrieve data



SoftLight Development, Inc.

• Irving, Texas

• Lead Application Support Specialist

  • Jun 2007 - Aug 2010

  Lead Application Support Specialist for a medial billing and data management company. Managed the company's active directory and servers at our Data Center. Managed a team of Helpdesk personal with their daily activities and workforce. Lead Application Support Specialist for a medial billing and data management company. Managed the company's active directory and servers at our Data Center. Managed a team of Helpdesk personal with their daily activities and workforce.