Experience

Cannella Media DTC

• United States
• Advertising Services
• 1 - 100 Employee

• IT Manager

  • Jun 2011 - Present

  Manage the acquisition, installation and maintenance of the organization’s on-premise and cloud-based infrastructure. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. Provide helpdesk support to the company in the areas of hardware, software, networking, internet connections, and MS Office applications. Provide technical support to the SBT operations and technologies. Perform routine preventive maintenance on hardware and software. Analyze technology requirements and develop functional specifications. Conduct comparative analysis and competitive bidding when necessary. Procure approved information technology hardware and software for the company. Manage and support head office building and related technologies implemented. Develop documentation and system redundancies to ensure IT best practices and reduction in system risk. Verify and test onsite and offsite backup, replication and recovery jobs.



CTI

• Customer Service Manager, Lead Technician (Systems)

  • Dec 2000 - Jul 2011

  Interview new clients to analyze technology needs. Customize and install software/hardware, including LANs/WANs/VPNs. Support existing clients via phone and remote control tools, troubleshooting and resolving various issues. Establish procedures and train client contacts. Troubleshoot and repair hardware on various platforms. Maintain positive client relationships. Manage staff of programmers to ensure product quality and timely software implementations. Interview new clients to analyze technology needs. Customize and install software/hardware, including LANs/WANs/VPNs. Support existing clients via phone and remote control tools, troubleshooting and resolving various issues. Establish procedures and train client contacts. Troubleshoot and repair hardware on various platforms. Maintain positive client relationships. Manage staff of programmers to ensure product quality and timely software implementations.



ADP

• Senior Consultant, HRIS Implementation

  • Dec 1998 - Dec 2000

  Manage the most complex and challenging implementations. Act as a consultant to the client in the setup of the system. Perform project management activities: project planning meeting, analyzing client requirements, assisting in creating the functional design, managing data conversion, monitoring project progress and overseeing any testing. Proactively call on the client base to ascertain product satisfaction and additional feature requirements. Continually research assigned topics and act as an over-all product knowledge expert. Impart knowledge to all other consultants via mentoring and ongoing phone support. Effectively communicate and educate other consultants on future product offerings and specialized projects as assigned.