General Manger

• 2013 - Present

• Led dealership to winning 2014 Utah Best of State award for New Auto Dealership merchandising & customer service. • Expanded the organization staff by over 25% and disrupted industry standards by building an in-house marketing and HR team to maximize dealership potential with top talent. • Developed sales side of the commercial and corporate side of the business by building a dedicated Commercial Sales team and implementing a customized marketing plan. • Increased commercial sales and service by 33% by securing the Utah State commercial contract with a competitive but profitable bid. • Improved tracking and annual forecasting by implementing financial trend analysis meetings. • Won several industry awards including Salt Lake Chamber of Commerce 2015 “Best New Truck Dealer Award;” Edmonds.com Dealer Rater’s 2015 “5-Star Dealer Award;” Ford Motor Co. Denver Region 2014 Wasatch Front “Best Improved Dealer Award;” and NADA 20 Group 2015 “Most Improved Dealer Award.” Show less

Parts and Service Director

• 2007 - 2012

• Won Ford Motor Company’s prestigious President’s Award in 2010, reflecting exceptional customer satisfaction, certified employees, and year-over-year profitability growth. • Kept dealership profitable through the Great Recession by implementing several revenue growth strategies including revamping the parts and services department and installing a Fleet Service Team. • Increased Parts & Service revenue every year by 5 – 7% by putting an increased focus on commercial customers and corporate accounts. • Grew commercial and corporate side of the business by more than 200% by targeting commercial accounts and building a dedicated Commercial Services team including separate management and specialized technicians. • Revamped the historically unprofitable Quick Lane service department into a profitable part of the business by hiring new management and experienced technicians, increasing service volumes, setting up service recommendation structure, creating a service menu with restructured pricing and implementing a repair and services reminder system for customers. Show less

General Manager

• 2007 - 2008

• Oversaw sales, service and reconditioning operations. • Supervised dealerships in Salt Lake City and Clearfield, UT. • Handled purchasing of used cars and trucks at auto auctions. • Increased monthly vehicle sales by more than 40%. • Oversaw sales, service and reconditioning operations. • Supervised dealerships in Salt Lake City and Clearfield, UT. • Handled purchasing of used cars and trucks at auto auctions. • Increased monthly vehicle sales by more than 40%.

District Manager

• 1998 - 2007

• Directed parts and services sales and marketing in the Intermountain West, ensuring maximization of profits and 100% customer satisfaction. • Created and implemented business plans for more than 50 assigned dealerships, keeping them on pace to reach year-end goals. • Secured Denver Region as the top region in the country by leading team to overachieve in company-wide initiatives in sales, commodity penetration and customer satisfaction. • Directed parts and services sales and marketing in the Intermountain West, ensuring maximization of profits and 100% customer satisfaction. • Created and implemented business plans for more than 50 assigned dealerships, keeping them on pace to reach year-end goals. • Secured Denver Region as the top region in the country by leading team to overachieve in company-wide initiatives in sales, commodity penetration and customer satisfaction.

Operations Specialist

• 1994 - 1997

• Championed nee customer retention tool and rolled it out in 4 states, including data analysis and reporting results to management. • Minimized workforce training time by developing an onboarding manual for new hires. • Championed nee customer retention tool and rolled it out in 4 states, including data analysis and reporting results to management. • Minimized workforce training time by developing an onboarding manual for new hires.

Parts and Service Zone Manager

• 1990 - 1993

• Enhanced customer satisfaction, employee productivity and employee morale by installing a field consulting approach (FCA), raising dealer scores 20 – 25% higher than those without FCA implemented. • Increased technician training and competency by 50% leading to highest “fit it right” scores in the district. • Enhanced customer satisfaction, employee productivity and employee morale by installing a field consulting approach (FCA), raising dealer scores 20 – 25% higher than those without FCA implemented. • Increased technician training and competency by 50% leading to highest “fit it right” scores in the district.

District Sales Representative

• 1981 - 1989

• Oversaw territory dealer profitability increase of $15 million. • Increased market share of Lincoln-Mercury products from 3% to 6% in North Carolina. • Recruited 3 new dealership accounts leading to an increase in market share. • Oversaw territory dealer profitability increase of $15 million. • Increased market share of Lincoln-Mercury products from 3% to 6% in North Carolina. • Recruited 3 new dealership accounts leading to an increase in market share.

Artillery Officer

• Jan 1977 - Jan 1981