Experience

HANSA-FLEX MIDDLE EAST
• United Arab Emirates
• Mechanical Or Industrial Engineering
• 1 - 100 Employee
• Head of Finance

  • Jul 2017 - Present


HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Financial Advisor Specialist/ Customer Service and Sales Representative

  • Jun 2010 - Aug 2015

  My department is handling M&S Bank (the financial arm of M&S store) which was later acquired by HSBC. We support customers coming from the United Kingdom and we handle concerns about their credit cards. For the last 6 years of my career I have dedicated my time and efforts on being a Customer Service Financial Advisor in HSBC. I handle concerns like billings, payments, applications, loans, complaints, sales and customer service. HSBC is an international competitive bank in which case I handle clients from London and other parts of United Kingdom. I have dealt with different kinds of customers and have shaped my ability to serve with diversity. Being the Team Navigator in our department I am exposed me to responsibilities like monitoring my team mates’ performances and motivating them to improve. I handle paper works, quality control, attend small meetings and calibration, read emails and send replies appropriately, handle calls and forward them to corresponding departments and served as an assistant to my Team Manager. Moreover, the institution I have worked for offered me several trainings about customer service, sales and customer satisfaction that is why I feel and I am confident I am ready for your job opening. Show less



IBM Daskh Philippines

• Customer Service Representative

  • Aug 2008 - May 2010

  IBM Dask offers offshore support to companies located in the United States. In our department we handle Telecommunication company. We take in phone calls from customers abroad and help them with their concerns. It could be about their monthly bills, troubleshooting their phones, adding subscriptions, adding additional line, replacements, complaints and customer service. IBM Dask offers offshore support to companies located in the United States. In our department we handle Telecommunication company. We take in phone calls from customers abroad and help them with their concerns. It could be about their monthly bills, troubleshooting their phones, adding subscriptions, adding additional line, replacements, complaints and customer service.