Experience

Johnson Lifts Middle East Services LLC
• United Arab Emirates
• Industrial Machinery Manufacturing
• 1 - 100 Employee
• Head of Service Operations

  • Aug 2022 - Present


Summit Lifts LLC

• Operation Manager

  • Nov 2020 - Aug 2022

  • Administers company safety program. Includes performing safety audits and stressing the importance of safety to all employees. • Responsible for the daily activities of maintenance and repair operations. The Manager will assist in estimating jobs, allocating manpower and improving the profitability of maintenance and repair jobs. • Supervises Route and Repair Technicians direction and training, and communicating company policies, procedures and objectives • Visits job sites and performs quality audits to insure that route work is being completed efficiently and in a cost effective manner • Identify issues that could potentially affect the overall reliability of customer’s equipment • Uses Company financial reporting review route management and callbacks • Make necessary changes to improved profitability • Provide technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs • Work with branch manager and service sales managers to address customer’s needs • Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements • Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods • Administer parts program for contract service and repair to meet budget expectations and customer satisfaction • Manages the elevator repair process and ensures repairs are completed in a efficient and cost effective manner Show less



Schindler Group

• Switzerland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Service Manager

  • Oct 2018 - Oct 2020

  •Administers company safety program. Includes performing safety audits and stressing the importance of safety to all employees. •Visits job sites and performs quality audits to ensure that route work is being completed efficiently and, in a cost, effective manner. •Includes identifying issues that could potentially affect the overall reliability of the equipment and providing feedback and recommendations for the improvement of future installations. •Uses accounting reports to review route management and callbacks. Includes, making necessary changes to improved profitability. •Study the Sick units and put the appropriate action plans to reduce callbacks. •Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs. •Work with branch manager and service sales managers to address customers’ needs •Administer parts program for contract service and repair to meet budget expectations and customer satisfaction. •New installation inspection with regards to final hand over protocol and takeover of new units. •Inspections for Recaptures and 3rd Party if it is required. •Review, Update and Maintain a healthy Repair Sales Pipeline. Consistently exceeding targets on a monthly basis. •Conduct frequent Trainings, Meetings and Presentations to understand monthly and quarterly progress in Sales and evaluate the risks in ongoing Projects. •Have a Customer Centric approach to all clients and ensure high customer satisfaction. Continuously achieving high Net Promoter Scores on customer surveys. •Review and implement Contractual Commercial Terms and Conditions. •Introduced KPI's in Sales and Operations to achieve targets and maintain consistency ensuring customer satisfaction. •Visiting Clients and conducting feedback programs post-execution of project. Attending Monthly/Quarterly Performance Reviews with the clients to maintain strong relationships. Show less



thyssenkrupp Elevator

• Germany
• Machinery Manufacturing

• Repair Coordinator

  • Feb 2013 - Oct 2018

  •Adhere to all safety and compliance rules of the company•Ensuring Group HSE protocols were followed by employees, subcontractors & refresher Safety courses were provided quarterly.•Conduct Third-party inspections with TUV.•Execute repairs in an efficient and timely manner. Ensure and oversee closed-loop communication with customers.•Conducting Tool Box talk with the technicians on weekly basis and conducting Job Hazard analysis before the start of any repair projects.•Prepare Subcontractor Agreements and maintain strong commercial relationships with local and international Vendors •Implemented repair costing tool, which is to this day being used by Service Sales department.•Coordinate with the Inventory management team to maintain minimum stock.•Ensure a proper organization of major repairs in elevators•Ensure efficient communication to the field team•Ensure that repairs are completed efficiently and safely•Achieve monthly repair targets•Conduct estimations of repairs based on field requests•Correspondence with the client to complete the repair work•Maintain the backlog database including cost corrections•Check job costs for repairs ready to bill•Material ordering and resource allocation based on approvals•Schedule the repairs based on priority (billable/non-billable repairs)•Proper documentation of completion of billable and non-billable repairs•Conduct Job Hazard Analysis prior to start of any repairs•Conduct Safe Behavior Observation on daily basis•Conduct Site Safety Leadership Audit on weekly basis•Monthly reporting to safety department with all safety documents•Monitor heavy tools certifications and coordinate with concerned department for certifications•Obtain prices from purchasing department based on repair requests•Arrange / order material based on RWO/non-billable repairs•Monitor subcontractor timesheets on weekly basis•Conduct weekly repair meetings with all zone coordinators Show less

• Service Coordinator

  • Mar 2011 - Jan 2013

  •Schedule PPM, Weekly meetings, KPI meetings and Tool box talks for the technicians in AUH•In charge of complete Military projects in AUH, with weekly meetings discussing call outs and related KPI’s•Handling projects with Aldar properties in AUH, weekly meetings coordinated with FOD to discuss the callbacks and PPM progress.•Project in charge for Al Jimi Mall, Abraj Tower, Al Zeina Development, Al Muneera development•Attending Monthly meetings with clients to discuss monthly PPM and Call out status•Analyze, prepare and execute action plans and reduce the entrapment cases / breakdowns / call-backs on his run•Evaluate and accordingly train the team members•Identify 2/7 or 3/30 breakdown units, develop & execute action plans or assign technicians to implement action plans and reduce repeated breakdowns•Conduct take over Inspections on new units•Conduct quality inspections on the third party equipment•Assign service technicians to respective job sites for PPM, Repairs & Call Backs•Coordinate with vendors for fabrication or other outsource requirement•Attending Monthly Service Meetings and report the details of AUH Service team to the Head Office Management team Reduce Call back ratio per unit year on year Show less

• Trouble Shooter

  • Mar 2010 - Feb 2011

  •Adhere to all safety and compliance rules of the company•Technical Specialist enlisted to troubleshoot escalated works for Multibrand Elevators and Elevators in the UAE•Extensive knowledge in different controllers enabled me to take charge as a trouble-shooter with 12 technicians reporting to me directly•Escalator call back and major repairs were also taken care of during this period•Receive, use and maintain Personal Protective Equipment (PPE) and tools•Corrective Maintenance activities•Repairs and spare parts replacements as required•Analyze, prepare and execute action plans and reduce the entrapment cases / breakdowns / call-backs on his run•Evaluate and accordingly train the team members•Identify 2/7 or 3/30 breakdown units, develop & execute action plans or assign technicians to implement action plans and reduce repeated breakdowns•Conduct take over Inspections on new units•Conduct quality inspections on the third party equipment•Assign service technicians to respective job sites for PPM, Repairs & Call Backs•Fill and submit check list or reports pertaining to the activities•Conduct safety and quality inspections on the equipment as and when required•Report to Service Engineer/Service Manager/Management any abnormalities detected•Attend committee meetings•Coordinate with ITS as required•Coordinate with PM Team to develop a proactive approach to reduce breakdowns•Coordinate with vendors for fabrication or other outsource requirement Show less

• Sr.Repair Technician

  • Mar 2009 - Feb 2010

  •As a senior repair technician, I was able to execute jobs with ease due to my experience in Modernization in carrying out major replacements and upgrades•Adhere to all safety and compliance rules of the company; ensure the same for other junior team members•Reach the schedule by the AIM and the supervisors following the installation procedures of the company•Responsible for training sub-contractors, junior technicians and technicians•Assist supervisors in stage-wise quality checks, service inspections and third party inspections•Protect tools, equipment, material, installations from damages losses and theft•Site coordination in the absence of supervisor•Report all safety violations, quality concerns to the supervisor•Responsible for electrical works, interfaces, testing and commissioning and making it ready for hand over•Coordination with sub-contractors, vendor, and supervisors•Attended call backs within stipulated contract times and rectify issues with minimal supervision Show less

• Modernization Technician

  • Sep 2008 - Feb 2009

  •Execute Modernization jobs in existing buildings by retaining certain crucial components and replacing with state of the art controller technology•Adhere to all safety and compliance rules of the company; ensure the same for other junior team members•Proper maintenance of his PPE’s including request to supervisor for replacement if PPE’s are damaged•Proper maintenance of the tools and equipment on site•Reach the schedule by the AIM and the supervisors following the installation procedures of the company•Responsible for training sub-contractors, junior technicians and technicians•Assist supervisors in stage-wise quality checks, service inspections and third party inspections•Protect tools, equipment, material, installations from damages losses and theft•Site coordination in the absence of supervisor•Report all safety violations, quality concerns to the supervisor•Responsible for electrical works, interfaces, testing and commissioning and making it ready for hand over•Coordination with sub-contractors, vendor, and supervisors•Worked as a Team leader in several Modernization jobs executed in UAE Show less



PANKSAN ENGINEERING PRIVATE LIMITED

• Team Leader

  • Oct 2007 - Aug 2008

  •Managing and resolving complaints •Communicating with customers sympathetically and supportively •Checking the safety regulations and collecting service reports verifying conformance to standards •Evaluating elevators to determine compliance with external standards or regulations •Maintaining log books that detail all repairs and checks performed •Prepare operational report •Adhere to all safety and compliance rules of the company •Attend and monitor preventive maintenance activities •Monitor and evaluate technicians’ workmanship for training and development •Submit daily reports including observations from Service staff from Preventive Maintenance Checklist •Conduct Weekly Tool Box Talk •Conduct JHA on site •Arrange proper tools and PPE’s for technicians •Arrange for spare parts required in preventive maintenance activities •Conduct random quality inspections on equipment after completion of preventive maintenance •Report to Service Field Manager any abnormalities if found •Coordinate with Corrective Maintenance Team to close out any observations Show less



Otis Elevator Co.

• Consumer Services
• 700 & Above Employee

• Service Technician

  • Oct 2006 - Sep 2007

  •Adhere to all safety and compliance rules of the company; ensure the same for other junior team members •Assembling, installing, repairing and maintaining elevators and escalators using hand and power tools and testing devices such as test lamps, ammeters and voltmeters •Adjust safety controls, counterweights, door mechanisms, and components such as valves, ratchets, seals, and brake linings •Inspect wiring connections, control panel hookups, door installations, and alignments and clearances of cars and hoist ways to ensure that equipment will operate properly. •Disassemble defective units, and repair or replace parts such as locks, gears, cables, and electric wiring. •Participate in additional training to keep skills up to date. •Proper maintenance of his PPE’s including request to supervisor for replacement if PPE’s are damaged •Proper maintenance of the tools and equipment on site •Reach the schedule by the AIM and the supervisors following the installation procedures of the company •Responsible for training sub-contractors, junior technicians and technicians •Assist supervisors in stage-wise quality checks, service inspections and third party inspections •Protect tools, equipment, material, installations from damages losses and theft •Site coordination in the absence of supervisor •Report all safety violations, quality concerns to the supervisor •Responsible for electrical works, interfaces, testing and commissioning and making it ready for hand over •Coordination with sub-contractors, vendor, and supervisors Show less