Experience

i2k2 Networks

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Sr. Solution Engineer

  • Dec 2019 - Present

  Excellent customer service attitude, written and verbal communication skills and ability to interact effectively with people at all levels. Able to work off-business hours to support maintenance or project delivery outside of normal business hours. Ability to differentiate between application & platform issues and proven track record of taking them to closure. Proposing solution to recurring incidents. Understand and comply with all policies and processes. Deployed IT infrastructure & application services environment and standard procedures. To identify, troubleshoot and solve incidents within SLA timelines. Installation of various Hosting platform,i.e WHM, Plesk, CWP, Webmin. Familiarity with virtualization i.e VmWare,Citrix XenCentre,HyperV. Rack space-Email Panel management and Rack space-Cloud portal management,CDN setup. Web-server Knowledge in Nginx, Apache,Tomcat ,IIS, XAMP Database-server : Mysql ,Mssql. Mariadb Installation, migration of Email Server Zimbra OS. Knowledge of Office365. SSL Installation and migration. Analyzing backup status of servers.(Vembu BDR Suite) Attention to detail, well organized, and able to set priorities Participated in upgrades, migrations and patch management of servers. Excellent organizational – multitasking skills Troubleshooting of all TCP and UDP ports related problems. Knowledge of DNS, HTTP, SMTP, SNMP, CSF, Rsync, Scp,FTP,SFTP. Able to balance customer expectations. Windows Skills: Basic Windows Systems administration, Sysinternals tools, Performance monitor, Event logs, Show less



Palcom Online Services India Pvt. LTD.

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Team leader-System Administrator

  • Jun 2018 - Nov 2019

  Established open and professional relationships with team members which helped to resolve issue. Create and maintain internal knowledge libraries and contribute to the creation of user-facing content. Performing various Server administrative tasks, both windows and Linux Understand and comply with all policies and processes. Ability to differentiate between application & platform issues and proven track record of taking them to closure Participated in upgrades, migrations and patch management of servers Working knowledge of Cloud in AWS's EC2, S3, Cloud Watch,Lightsale On Database Servers-Mssql, Mysql, Mariadb, Pgsql. Troubleshooting all TCP and UDP ports Installation of various Hosting platform Like Cpanel, Plesk, CWP Panels, webmin Configuration of IIS on Windows Servers. Analyzing backup status of servers. Excellent customer service attitude, written and verbal communication skills and ability to interact effectively with people at all levels. Able to balance customer expectations while understanding policies and compliance boundaries Windows Skills: Basic Windows Systems administration, Sysinternals tools, Performance monitor, Event logs, Show less



IxaWeb solutions

• NCR - National Capital Region,India

• System Admin/Technical Support Server Administrator

  • Apr 2009 - Mar 2018

  Promote a team environment by assisting and contributing to fellow employees whenever necessary to enhance their professional development needs Working on Apace CloudStack Control panel. Installation of of cPanel/WHM control panel and Hspher control panel ON Servers. Knowledge of working on email server of qmail and Exim,zimbra, Monitoring of Servers for performance issues and stability concerns. Regular application installations, configurations, and day-to-day administration. Work with Apache and IIS on a daily basis to support customers and ensure maximum up-time. Troubleshoot hardware and software issues as they arise. Work with backup of MSSQL, MySQL Databases and restoration as well Work with, troubleshoot, and diagnose ASP, ASP.NET, PHP, CGI, and Perl languages. Escalate to technical support management of need for management intervention if required. Be responsive to customer needs, both within and outside of normal business hours in some situations Show less



PALCOM WEB PRIVATE LIMITED

• India

• Technical Support Engineer

  • Apr 2004 - Mar 2009

  Doing Day-to-Day website name registration using various domain Registrar panel Setup websites ,create FTP account of the website and Email id creation Client query handling through Phone and email. Observing logs and inform accordingly to client and System Administrator. Able to balance customer expectations while understanding policies and compliance boundaries Taking Backup of Websites and databases manually. Doing Day-to-Day website name registration using various domain Registrar panel Setup websites ,create FTP account of the website and Email id creation Client query handling through Phone and email. Observing logs and inform accordingly to client and System Administrator. Able to balance customer expectations while understanding policies and compliance boundaries Taking Backup of Websites and databases manually.